Scott Robinson Honda Service Center

"Excellent customer service. Geoffrey is very professional and knowledgeable. I had a great experience here."

"Sadly the service we were given was not as pleasant as when they repaired our Ford Explorer, our Chevy Colorado spent 2 months at this location, the inside was full of dust from the repair, decals were found in the glove compartment uninstalled, and our passenger door electric lock does not work any longer. Avoid taking your vehicle if you can."

"Wanted to ask for a possible oil change and tire rotation for my Hyundai Elantra because they did help us fix our car when it went into an accident. So I had assumed that they would also help with other services. I called the service number (I didn’t get to catch her name) but right away she answered with a tone. Then I asked for a possible oil change and tire rotation. She asked what my make and model was and I responded. She was like, “What?!….. we are a Scott Robinson Honda Service Center.” I answered, “I was told that we can come in with other car models…?” She simply replied, “No….Sorry….. bye.” I expected more from Honda. Highly disappointed in their customer service. Honestly. Not coming back again. If there was another rep with a better attitude, probably."

"I’ve had a horrible experience at this Honda Service Center Back on Feb 10, 2023, I came in as a walk in for an oil change. I checked in with Margarita. They told me it would be a 2-3 hr wait (which I understood because I did not make an appointment). So I said fine, I’ll wait no problem. I leave my car and complete some errands in the area. Hour 2, no call, Hour 3, no call. So I called them and asked for the status. They said it would be another hour. Sure, fine. I come back to the Service Center and it’s been 4 hours. I see my car parked on the side of the building. I go inside the office and asked to another update. “Sorry something came up and we’ve been super busy so give us another 30-45 mins”. So I waited and waited. In the end, I didn’t get my car back until 6 1/2 hours after I turned it. I asked to speak with manager Arnie and he said the next time I come in, I could ask for him and get a free car wash. Honestly, after that experience, I let it go because I understood that every place has an off day but their overall customer service was very dismissive and a little condescending. Also that same day, I lost my AirPods. I assumed I lost them while doing errands. However, today, Dec 21, my AirPods were tracked back to Scott Robinson. I left a message with the manager with no call back/message. I also asked the attendant Margarita for assistance and she allowed me to use my phone for to track them. At one point, the AirPods signaled I was really close but they stopped me from searching closer. There was an employee (who was wearing car repair equipment) who was acting bizarre and when I went to back to my car, I noticed this same employee pull some AirPods out an office desk and leave. I don’t want to accuse anyone of stealing but the events/poor customer service points to it. I’m writing this review in hope someone in management sees this and responds. Thank you P.S. I also have screenshots of the home address where the AirPods have been the last couple of months. The screenshot of the AirPods being seen at Scott Robinson today Dec 21."

"If you are looking for excellent service for your Honda, this is the place to bring it. I worked with Geoff Viray and he is very professional and courteous. The waiting room is very clean and recently has been remodeled. I like the fact that a factory trained technician is working on my Honda and they do a complementary inspection to make sure my car is in perfect condition."