Shoe Palace

"Going to this specific location expect the worst customer service. We went in exactly knowing which shoes and shoe size we were buying. I asked the floor rep closes to the shoe for a size 9. The kids says okay and then just stays standing there and starts having a conversation with his buddy's! We thought he had asked another coworker to get them and waited. But after 10-15 minutes my husband had to go ask another floor rep which the guy went and got it immediately. Now as we were paying their card system kept declining my transaction. I knew for a fact that shouldn't have happened but gave them the benefit of the doubt that maybe due to the holiday season there was a lock on my card from the different purchases through out the day. So I ended up having to pay cash. Checked with my bank right as I walked out from that store and there was no hold or issue with my card!? Went and made a purchase else where with no issue. To imagine if I didn't have cash on me? NEVER WILL I GO TO SHOE PALACE AGAIN. I work customer service so I understand and have a lot of patience. But this palace, these reps? Nope, never again."

"The sweetest girl ever !!! Yelin helped me out she was the best honestly I’ve never had an experience as amazing as thissss it was definitely more like a 100 out of 10 !!! She definitely deserves the recognition so glad she’s was there too help me out today would definitely be there again soon because of her amazing help can’t explain it !!!"

"I got a pair of shoes on may 20th, today July 10th I tried to get credit for them (got wrong size) end they said it was not possible, even when I explained that I was sick with COVID for the last 3 weeks and could not go the store for a exchange or credit No buying there any more"

"Honestly if you are trying to get limited shoes like Jordans on release day this place is the spot. Good raffle with good chances of hitting a win regularly. Great staff , excellent management. By far the best shoe store Santa Rosa has to offer ! 10 Starz. Treat yourself don't cheat yourself !"

"Do Not buy from this store. Took my autistic son there to pick out his birthday present. Spent well over a hundred dollars. No dressing room so we bought a pair of Chicago Bulls basketball shorts without trying them on. When my son got home he was very excited and took the tags off to try on the shorts. Shorts didn't fit, so a few days later took them back, store is an hour away from my home, Manager would not take shorts back because tags were off, even though I had all the tags and receipt and you could clearly see they weren't worn. I asked for a customer service number and called immediately, the customer service rep said the manager was in a meeting and would call back, which never happened. Will never step foot into this store again and will advise anyone who will listen to stay away. Prices high, service terrible, return policy sucks and customer service is a joke. One star is to many for this place"