REI

"You know, I could just camp out in this establishment and call it a vacation. I went in looking for something specific I needed . I do have challenges so I had my Walker with me. I guess I was looking lost and one of the staff came to my assistance. She figured out what I needed though it was up stairs. She then went upstairs got the item I needed. That was above and beyond in my book."

"I had an online return which I was misinformed by company I purchased pricy item from that I could return to REI- Fresno CA Once at REI was informed not able to return at REI.. but,, Jennifer Hays. Sales Manager- went above and beyond to assist me with my return. Her professionalism and excellent customer service ( even though I did not purchase item from her store) was outstanding . She not only assisted me with my return but also packaged the item, and printed a return label! All I had to do was drop it off at UPS. Now THAT’S customer service! Thank you Jennifer for your kindness and amazing service. You are awesome!!"

"Even though I left empty handed, staff was very kind, informative and helpful when looking at all the shoe options! I can’t spell out the employee name but it starts with a V! She gave great service! Thank you for making my 1st visit to REI so pleasant!"

"Overall, I had a great experience at the store. They had all of the equipment that I needed in order to climb half dome while the cables are down. However, two of the staff members tried to make me feel guilty, and hold onto the harnesses when I was trying to return them. They said that REI has to “destroy them“ if they get returned, which is unfortunate and wasteful, I agree. But this is not an issue that the customer should be responsible for, REI ought to find a better solution for climbing, harnesses and their membership guarantee. Since they are so close to half dome they ought to consider a rental program or harness sales with blatant disclaimers about them being used. That way all liability lies within the purchaser. Again, overall experience was fine, just don’t make me feel bad about utilizing the best perk of the membership."

"I can't recommend this place enough. It is not uncommon to find a nice person to help you out at a store. But it is rare to find a business where the entire team goes out of their way to be helpful and friendly. That just tells me that it's people that truly enjoy their work and are passionate about what they do. Thank you Travis, Chris, Ryan, Michael, and everybody else in your team for being awesome!"