Safeway

"Nice cashiers but lazy management. They "forget" to remove the sale prices, often several days past the end of the sale, so when you reach the counter, the price rings up much higher than expected. It's the law in California that the posted price is the price you pay, but then you have to stand in line a long time and wait for customer service to refund the overcharges. This happens so often that I am beginning to think that its intentional!"

"I went there this morning and bought two products and upon self-checkout, I used my debit card to get cash back. Well, I had a faulty moment when I left the store without taking my cash back from the self checkout register. I later realized this and called the store this evening with the slim chance hope that the cash I left may have been turned in by an honest customer or held by the store after an employee noticed it. To my amazement, a woman I talked to on the phone asked me a few questions to confirm my transaction and stated she believes she had my cash and to come into customer service with my receipt. Everything was fantastic up to the point that I finally got to the store later that evening to retrieve my funds. I spoke to some older blonde woman with either a nose ring or lip ring that told me that “customer service was closed” and asked me who I talked to on the phone earlier. When I told her I couldn’t remember the woman’s name, she felt the need to try to lecture me on how I should’ve got her name … THEN, walked toward the customer service register and came back with my cash. I handed her my receipt and while looking at my receipt, she handed me my cash like she was upset about the whole thing… and when she saw the annoyed look on my face, she instantly changed her demeanor and tone like she knew she probably shouldn’t be treating customers that way…. I WANTED to relay my thanks and appreciation to the store and to whoever the honest person was that turned in the cash I left behind, but after my encounter with this employee, I was instantly disappointed and embarrassed for the store and just wanted to leave. Very unprofessional and borderline pathetic the way she was acting, especially when it was obvious that she knew why I was there in the first place. Other than her though, seems like a great store. And if whoever found and turned in the cash I left behind is reading this, THANK YOU for your honesty!"

"I usually love this store. Why I gave it 5 stars I go here a lot and know a lot of the employees and they are all nice...however my review has changed since today I got a call from the pharmacy and I'm sorry the lady was so rude. She should not work with people at all. Disgusting the way she demanded info when I couldn't even understand where she was calling from because ahe talked so fast and loud. And when i asked she refused to tell me. As a retail expierence manager I would never allow my employees to talk to people this way. I understand people have bad days but there is no excuse to be rude to me when you called me in the first place. She should be required to take more training for customer service skills because has absolutly none."

"Meat departments looks very clean and everything looks so fresh and appetizing. Great job to whoever was running the meat department Aug 6 at 4:30 pm. Meat tastes great and is always perfect."