Tesla

"Paul made what’s typically an overwhelming buying experience, a relatively simple and easy process. I had tons of questions, and he was always prompt and courteous when answering them. Paul found multiple vehicles for me to take a look at, until I found the one I truly wanted, never losing his patience. Although he’s a sales advisor, he also went out of his way to make sure my delivery day went smoothly. As it was busy, wait times were prolonged and my daughter was getti restless. He brought her a coloring booking and crayons to pass the time. It’s small efforts like these that stand out for a customer, and it enhanced my buying experience. Paul made sure all my concerns were addressed, from the initial consultation, up until I drove away with my vehicle. He made sure I was comfortable operating the vehicle and using all of its features before I drove off. Thanks a lot Paul!"

"Not too bad, picked up brand new Tesla There is no rush to order and no pressure for sales I came back and actually bought one Delivery was a little backlogged during end of year sale event so it took longer than expected but still quick Also they now have a cyber truck on the showroom, not sure how long it's gonna be there though Use my referral link to buy a Tesla and get awards like 6 months of Free Supercharging and 3 months of Full Self-Driving Capability. https://ts.la/thomas147142"

"So impressed by the professional, efficient and super caring service Paul provided us with. Not only he was knowledgeable, but he went out of his way to help us and ensure that we get the best service and the best product. The sales manager of the Irvine Tesla was most helpful as well, so I feel I have to acknowledge his help as well. In short the whole team is great, made us feel very welcomed in the Tesla family!"

"When it comes to a customer overall satisfaction, there is no price point. It is simply a responsibility and common courtesy to make sure all services that are required before delivery are addressed. Especially such a large investment on a new car or any other product delivery, a complete satisfaction comes with explaining full contract ( if any), complete demo, tour the car, show the all functionality, answers all questions, addressed anything that customer didn't know, or remember to ask by knowing I have done my duties to delivery the car to the customer with peace of mind."

"I recently had the unfortunate experience of visiting a Tesla service center, and it was an absolute disaster from start to finish. The level of incompetence and disregard for customer satisfaction I encountered was truly mind-boggling. Here's a detailed breakdown of my nightmarish visit: I recently dropped off my vehicle to fix a rattling noise that I heard in the back seat. After leaving my vehicle at the service center for over a week I was notified that it was ready to be picked up. When I picked it up I noticed that my whole car was scuffed up and dirty and there was missing parts from my vehicle (back left pillar was missing, break caliper was thrown in my trunk, and one of my mud-flaps was missing) Communication throughout the entire process was abysmal. I was left in the dark for hours, with no updates or explanations about the progress of the service. Multiple attempts to inquire about the status of my vehicle were met with vague responses and empty promises. Shoddy Repairs: When my vehicle was finally returned, I was shocked to find that the repairs were subpar. The issues I had reported were either unresolved or only partially fixed. It was evident that minimal effort had been put into rectifying the problems, and no attention to detail was given. Lack of Accountability: When I voiced my dissatisfaction with the service, the staff demonstrated a complete lack of accountability. They deflected blame, offering feeble excuses and attempting to shift the responsibility onto external factors. There was no sincere effort to rectify the situation or compensate for the inconvenience caused. Overall, my experience at the Tesla service center was a complete nightmare. It's clear that customer satisfaction is not a priority for Tesla, and I would strongly advise anyone considering their services to think twice. Save yourself the headache and find a more reliable and customer-oriented service provider."