Vons

"Waited for 10 plus minutes for someone who doesn’t even work in the deli to make my sandwich… that and every time I come in Josh is literally the only guy working it seems like. I appreciate him but the rest of the team just seems to not care at all."

"The store was very clean. The store was very well stocked. I was able to find everything I needed and the checkout clerk was super friendly. It was a nice shopping experience even though it is holiday time. I was surprised that even the other customers were friendly and helpful today. Made my day a happier one. Happy holidays to all employees of Vons"

"I arrived at the store about 15 minutes to 8pm, praying the deli would be open. The kid (not a young man) looked at me and I said " Hi are you still open?" He said we close at 8 pm" I believe It was 7:50pm, by the time he answered me y6. I only wanted a pound of very thin sliced maple ham. I needed some protein. So I go back and forth with this disrespectful kid that it is not my fault you have to leave at 9pm. That was all he cared about and we went back and forth. I asked can you please call your manager. He points towards the check out lanes. I told him please call him I want to talk to him. Huff noise and he paged the mgr. By now this was 8:15pm. I waited and waited so I asked him to please page him again. He acted like I chopped his arm off. Mgr comes I explained time, details and they do not have deli hours posted. I'm new to Escondido. I was not going to let this kid or mgr. Tell me he was closed. He was helping another man with sliced meat. So I said " I wouldn't like 1 lb Maple honey ham sliced very thin please" another detail was he grumbled to himself and he said they were out. There were 3 new hams in front of me. I said" it's right here ". He said" didn't have anything to open it with " REALLY? So that was the point I asked for the mgr. to be called. He told the customer before me that they were out of some cheese. The man said" a new one is right there " he received the same answer. "Don't have a clean knife to open it ". The kid gets away with a poor customer service attitude and by the time I got my ham it was 8:30pm and he sliced it thick, even though I repeated it 4 times for thin. I couldn't believe it. Mgr is not worth being a mgr the kid needs some serious training in customer service and respect for his fellow human beings. I ate one slice and threw it in the freezer and I'm going to return it."

"If I could leave half a star I would. Extremely poor customer service. Brought change in to change out in the Coin Star machine. Change got to $120 before the machine stopped working. On duty manager was completely clueless and worthless. I was told that I needed to come back while they keep my $120! I don’t have the liberty to return the next business day. What kind of company puts a person in charge and calls them a manager or supervisor without any knowledge on how to give a 100% to the customer or fix problems? I will take my business elsewhere."