Escondido Ace Hardware

"As a contractor when deciding where to stop and get parts it's really important to have a location where not only can we find what we need but also be able to use the restroom. We spend time in people's houses all day and don't have time to make two stops to make a part run. No public restrooms? Fine, home depot will let me use theirs."

"Dumbest people in North County must be working there. Website says they have an item in stock but yet they can’t find it and they don’t know when they can order it, they don’t do special orders. No wonder why Home Depot and Lowe’s are putting them out of business with idiots like this there."

"This is the second time Ace had tried to make it at this location and I really wanted to support them in hopes that would be successful this time around. Unfortunately, because Ace stores are individually owned, they get to make up their own policies. I bought a small item from an Ace while in Palm Desert, which turned out to be hanging on the wrong peg and was not what I needed. The Escondido Ace is a mile from my house. I brought the item in to exchange and was going to purchase other items but was told that "this owner" would not accept returns or exchanges from other Ace stores. That is a ridiculous policy. I can buy a product in any Home Depot or Lowe's and return it to my local store or any other of their stores. Evidently, this owner thinks I should drive 3 hours back to the Ace in Palm Desert to exchange it. This is just bad business and isn't a way to gain customers. Good luck competing with the big box stores with these types of policies. I won't be supporting this Ace going forward."

"Went in there today looking for a gear sprocket , they didn’t have it ( not their fault google is a deceiver -_- )but I had gone to a Home Depot Walmart Lowe’s and a harbor freight before I got there and in all those stores not once did I get the help like I did form the fine people at Ace’s. I didn’t get any names wish I did to give personal shout outs to but y’all really “ The place with the helpful hardware folks” truly astonished I know it’s small but 10 stars."

"My family bought a irrigation timer which didn't work so we went back to return it but they wouldn't accept the return because we didn't have the packaging or the physical receipt and they said they couldn't look it up off of the card or my phone number (which most places can). The manager Jose sounded like a human chat bot and just kept saying that it was policy. I was originally happy that this store reopened but I will no longer be supporting them because of this."