Whole Foods Market

"Amer in the Deli department managed to remember my exact order with the modifications after what felt like a gap of at least a month of me not being served by him. I’m sure he has done the same for others but I wanted to acknowledge it if someone hasn’t already. This is something I don’t experience at other whole foods locations and I hope it’s being recognized by management."

"I have never in my life been treated with such disrespect in a store, not even in this country, for a mistake. Workers at this particular store need to learn how to treat customers. Today, around 5 p.m., I was in the Prepared Food Section of the store, I walked in circles several times, looking for a sign or someone there to ask how it worked, but I saw other ladies self serving, so I assumed it was OK to self serve. I did not know that in that particular area, you had to ask employers to serve you food. Again, there was not a sign indicating that. Anyway, I opened one of the food window doors and started self-serving some asparagus. A lady - another costumer-asked me if we could self-serve because she didn't know, so I said, "I guess so." I continued, and out of nowhere, I got scared by an employee. It was an old man screaming at me: "WHAT DO YOU THINK YOU ARE DOING?" I immediately said I was sorry and that I didn't know, but he kept complaining at me, and instead of helping me or something, he went away saying things and moving his hands. You can check on cameras if you have. Even the lady next to me was like, "What's going on?" and told her I was sorry because I didn't know. Next, another employee, a woman this time, came and asked if someone was self-serving, so I said it was me. "YOU can't do that," she said? I told her now I knew, but not before, so she helped me serve some other things. All I wanted to do was to get out of this place, and I do understand the concern for the food, but to be very honest, I did not see the difference between the food next to it and in any case there should be a sign. So again, I do understand and appreciate keeping food out of germs or contamination, but it was a simple mistake, and there are ways to talk to people. Employees should never talk like that to people."

"We ordered a roasted turkey for Thanksgiving. It should have been a fully cooked turkey requiring only reheating. However, when we brought it home, the reheating instructions indicated that the large turkey needed 1.5 to 1.75 hours of reheating. After two hours, we realized it was nowhere near cooked, so we chopped it up to speed up the process, only to find ice still inside the bird. As a result, we did not eat the turkey. The next day, I went to the store and was told there was no manager available. Instead, I was given a number to call. After calling and filing a complaint with an operator, I was assured that I would hear back from Whole Foods. However, over a week passed with no response, so I called again. I provided the file number, but the new operator seemed unsure of what to do. In a third attempt, I called again, and this operator took my email address, assuring me that someone would email me. I am still waiting for a response."

"I went to return an item from Amazon. They sent the wrong item, it was even the wrong brand I ordered!! After I returned it I went to their deli and was going to buy a pizza slice, they are double the price you get at Amazon Fresh!! I went away hungry. Hehehehe Amazon, you should have the same prices at all your facilities ;) hehe (sorry, I took the photo when I was in the parking lot."

"WF inside Rilling Hills Plaza. It has a great organic selection. Prepared food like their fresh Sushi prepared daily. Really good! Chicken and pizza as well as breakfasts that are yummy! Parking is usually pretty easy. It is close to Trader Joe's and next to Peets Coffee."