Crate & Barrel 21710 Hawthorne Boulevard, Torrance, CA 90503

"We go here a lot and we have spent a lot of money here, Micheal normally helps us out and is always awesome to work with. Tonight we had a mixup and we were given the wrong pan, totally understandable, things happen. But when we went to exchange it for the correct one, the floor manager, Tasha was very rude to us. We were able to get it exchanged but I was really taken aback by her lack accountability, professionalism, rudeness. This was my previous review: Just moved into a new place and was looking for a couch, Michael was so incredibly helpful and patient. I ended up not getting the couch but I did get a trunk a few weeks later. There was a slight issue with the trunk after delivery and Michael *called me* after it was dropped off to ask how it was and he said “it sounds defective, let me get another one out to you.” So nice, friendly, knowledgeable, and helpful. I can’t say enough good things about the guy."

"They only good part was the sales person " Johny" which was so helpful, high class customer service and professional , but forget about the rest, specially delivery, pure mess and if I could give -5 star I would. we ordered our sofa on may 4th in advance for our new house which they said is available to deliver as soon as we want, we agreed for may 11 and told them we need one hour advance notice because we aren't living there yet, however no call or email for delivery and spent 2 hours waiting for them then we learned, looks like on final print the spot for may 11 was gone and automatically rescheduled for next spot one friday may 12 between 9 am to 12:00 pm windows. Someone called at 9:26 am and said we will be there in 30 min, I explained them that take me at least 40 min to get from my place at redondo to San Pedro and they supposed to call one hour in advance, the guy said no problem because we have one more delivery before your place, I got there less then 40 min and no one showed up and they didn't pick up the phone!!! them own customer service could not reach the delivery for hours and after 2 hours waiting at empty house, they said sorry we try for tomorrow, again no delivery next day and later someone called me and told me our next delivery is next friday and asking me if I want to take the spot or cancel the order !!!!! didn't even try to make thing right, not offering apology and said we already refunded delivery charge !!!! worst experience ever for over $5k purchase. Definitely Macy's was better option for both price and service.... well I see here you are asking how make it right !?? just deliver my sofa that I paid for, still didn't receive it!!!!"

"We purchased a set of All Clad nonstick cookware from the C&B online store, and had troubles with the cooking surface coming off. I spoke to 2 online customer service reps who told me it would be fine to bring the cookware to the store for an exchange. The manager on duty told me there was nothing she could do with online orders, and looked at me to see if I was going to leave so she could get back to work. I purchased a set of cookware from their online store yesterday."

"This store location is clean, large, and well stocked. Parking is easy. I go here often as it is close to home. However my customer service experience with Irene, who may be a manager, makes me not want to return and support this business, which I know is unfair since it was just one person on one day, but she really made me feel discriminated against. She was rude to me the moment I entered the store and curt and unfriendly through our entire interaction as I exchanged an item for store credit. If I smiled at her, she wouldn’t even make eye contact. If I thanked her for her help, she wouldn’t even respond. She needed to show me something on her computer screen and she said “come here” in a condescending voice you’d use to a child instead of “could you come to this side please?” in a professional and polite manner. Other staff have always been friendly so I was quite taken aback at her demeanor. Is it because I was returning something instead of purchasing? Is it because I’m Asian American or younger than their typical clientele? Right after she finished my exchange, she turned to another guest who happened to be an older white lady and turned on all the smiles and charm for her. The difference was so stark that it made me reconsider our entire interaction, because up until that moment I just thought “this lady must just be having a bad day” since I’d done nothing to her. I have never written a Google review but I felt compelled to today, and I’m kicking myself that I didn’t say something in the moment to Irene directly. Irene, if you see this, please consider how you treat your customers. I will probably return here because I like CB’s products. But if I meet Irene again I will most definitely ask to be helped by someone else. I don’t need that negative energy in my life!"

"Literally had the worst shopping experience I have ever had. We returned some dishware and received a gift card, which we wanted to put towards new dishware and a coffee table. We opened up a new Credit Card to save the extra 15%, but they ran the purchase before applying the gift card. We were then stuck for an hour switching between cash registers and employees trying to solve the problem. After going back and forth, I asked to cancel the order, which they did not. Overall, the issue was resolved, but the lack of customer service was incredible. I will not go back to Crate and Barrel because of this, which is a shame because they do have some great products. Oh well."