Gelson's Westlake Village 2734 Townsgate Road, Westlake Village, CA 91361

"My experience has been amazing when I go shop at Westlake Village Gelson’s. Their Deli, Bakery And Produce Department is second to none. Amazing Customer Service by Produce Clerk Lazaro. Thank you Gelsons."

"No scale near the salad bar area so I may measure the weight of my meal...I have to walk the entire store to produce to weigh or wait for the Deli crew to be available to do it (They are very accommodating but wait time varies)"

"Every visit to Gelson's is memorable. My mother began shopping at the Century City location when it first opened in 1971. The shelves are all beautifully stocked and everyone from the bagging people to the store managers are friendly and helpful. I can trust that the produce is always fresh. No finer bakery than Benes!"

"We went to purchase steamed rice for our dog who needed a bland diet due to diarrhea. We were traveling with no cooking facilities and needed to find a store on July 4th that sold steamed rice. We found Gelson’s in Westlake Village and bought among other items two bowls of steamed rice at the poke bar which weighed in at 1.23 pounds according to the receipt. There were no signs - see photo - posted warning customers that the rice would be charged at $20 a pound, same as the poke. At checkout the clerk said nothing as he rang up two clear plastic bowls of rice. When we got back to the hotel, we realized what was charged. We expect ridiculously high prices at Gelson’s but $20 a pound for steamed rice. Yes we should have read the receipt at the store before leaving but we are used to receiving high prices at this chain. Today we went to the customer service desk to request an adjustment. The gentleman initially refused at first to while at the same time acknowledging that there should be signage warning customers that rice is charged at the same price as the poke. He relented after we pushed and gave us $10 which still makes the rice around $11 a pound. Very disappointed. We also are giving three stars for the tired condition of the store and limited selection compared to the other Gelson’s we have visited in Palm Springs."