H&M

"BUYERS BEWARE! I tried to return a sweater 2 weeks after I bought it with the original receipt and tags attached and I was not able to return it because I didn’t have the original method of payment. I was told I had to exchange it for something of the exact same value and couldn’t receive store credit. I told them that my card had expired and they said I had to bring a letter from the bank saying a new card is on its way. The company as a whole is ridiculous!. If you are trying to return something without original payment and don’t want an even exchange GOOD LUCK!"

"Closing hours on Saturday night are incorrectly listed in Google Map as 9:00 PM. Actual closing time was 8:00 PM. I even called the store number to confirm the correct closing time before going. Call was clearly answered by a central call center; lady said 9:00 PM. Our trip there was cut short. Really not appreciated. I see the Westfield North County Mail closes at 8:00 PM on Friday night, too, so I suspect H&M closes at that time on Friday, as well."

"I do love H&M. I always find clothing I like here, and they sell casual as well as suits and dresses. The men's section is smaller than the women's but it's all really nice looking clothes. The one star docked down is because I wish they had more sustainable clothing. Fast fashion is something I hope dies out."

"The cashier (I can’t remember her name) was rude and had an attitude before a word was even spoken. I tried returning some items I had bought less than 30 days ago (I had the receipt and they were never worn) but was told I could only get an exchange. She asked if I wanted to speak to the manager, who backed up her statement despite that not being company policy. After speaking with corporate on the phone, they said they couldn’t see a reason for the issue but said it was ultimately up to manager policy. I went to the Carlsbad H&M and received a refund without an issue. It’s clear there was some sort of discriminatory reasoning behind the managers actions as I was fully within company policy and there should’ve been no issue within refunding my purchase. I’ll make sure to avoid coming to this H&M in the future."

"I had a great experience in this store, thanks to Gary. He was very sweet and helped me reset my account so I could get my reward points( unlike a member of staff at UTC H&M a few days prior). He took the time to help me. Very friendly and great customer service. He is a real asset to H & M . In the world we live in today it was nice to see Gary treat me with respect . Gives me hope. Thank you Gary(827570)"