Costco Tire Center 7000 Auburn Boulevard, Citrus Heights, CA 95621

"Really they get the one star for terrible customer service. Not to mention I was quoted 1 hour for an appointment I made for a tire rotation. It ended up being 2 and a half hours. Then I was told 5 more minutes which ended up being 30 minutes of just sitting there with no communication from them. I didn’t expect to be here for almost 3 hours. So I missed a birthday dinner, my fault for thinking they’d be somewhere close to their one hour quote. I totally get things can take longer, but they are unorganized, and their customer service was terrible."

"Had 5:30 pm appt. last week for a tire rotation. Tech. greeted me shortly after my arrival, called me while I was shopping to advise that two sensors were out and asked if I wanted them replaced, and had my car ready w/i 45 minutes."

"Awful overall experience. Came in to get my tires replaced under the warranty, yet waited for two hours only to find employees coming up with every excuse as to why the warranty won't cover the tires. Customer service was poor, slow, and felt unremarkable. I also observed slow and inefficient work. You could visibility tell the employees did not care about the quality of their work, they put in minimal effort as possible."

"I drive a heavier vehicle, for which the owners manual recommends rotating tires every 5,000 miles. The technician refused to rotate my tires, on the basis that Michelin recommends 7,000 miles. I asked why they had an issue with following the vehicle's recommendation, and he said it creates more work for them. I have not had this issue at other Costcos, so I am chalking this up to a lazy tech on a power trip. I have had much better and more knowledgeable service at other locations, I would avoid this one."

"Marquis is manager meterial. He was amazing. Marquis made things so much better over all. Please see Marquis. But we Came to Costco tires for tire rotation terrible customer service from Aaron and Chad. Smiles on their face would be nice, talking to customers in a nice way would also be great. But Costco itself is perfect Chad the manager help us out and made everything great. Thumbs up for Costco and thumbs up for tire center they just need an employee rotation. Marquis your Awesome!"