The Home Depot

"I really enjoy shopping at Home Depot. Unfortunately, the service is getting worse every time I come. The value of the products is also going down, yet the prices keep going up. We went last week and 4 vanities that we saw were damaged."

"This is in regards to the Kids workshop held usually on Saturdays. For Kids to attend this event, they must register online so that Corporate has the estimated amount of kits to send to the store prior to the event. The problem with this is, THIS WHOLE 2023 YEAR, they only send a limited amount of kits, usually 150 (1 kit per child=150 children only) I am told. I figure, if a parent registers online, they are locked in for a kit at least for the first hour the event begins. The event begins at 9am on these particular Saturdays. When the Home Depot team is setting up outside, Any parents who are interested for their child to get a kit will be given a form to fill out if they did not register online (pretty much taking away from those parents who did prior registration in advance!!) and if they show up with 1-10 kids, there goes 1-10 kits from those who registered! I was told these employees CANNOT DENY KITS TO THOSE WHO WALK UP THE DAY OF THE EVENT! So why even register online? To make matters worse, let's say they start setting up at 8am, there goes 1 hour of "pop-up" kids who get a kit vs. those that come in at the 9am hour. I was told by numerous employees they only get a limited amount and is 1st come 1st served only, again, why register in advance then? What baffles me is that these kits are usually gone within 30 min, it is a madhouse as is with crowded tables, not enough screw drivers, hammers, chairs for kids to sit comfortably. I contacted corporate several times on how they can better this either by taking down online registering entirely since they only send so many kits that ARE ALWAYS SOLD OUT AT EACH EVENT, or... at least the staff saying no to any walk ins who HAVE NOT prior registered online and asking them to come back at 10am, giving everyone who did register a chance to get their kit. This issue has not been fixed all year long. I do not know how Lowes works out their DIY workshop but they always have enough for those that registered and a couple extra kits for those that did not register. they have enough room for children to do their projects comfortably too, never having to wait (or fight over) supplies. Lowes does get crowded but never overwhelmingly so like home Depot Kids workshops do. Anyhow, after registering for this past workshop (Gingerbread house) and emailing corporate again about my 3 kiddos who showed up 20 min after 9am and Home Depot being out of the kits (a line behind me with others who registered for the event too) I was brushed off with generic response from corporate. This is awful! Parents approached us and verified that kits were given to several parents who did not prior register and for curiosity I wanted to cross reference a print out list they had of those who did prior register and it was barely half crossed off, again, giving walk up parents priority over those who registered beforehand. I do not recommend Home Depot for these workshops at all unless you have a early riser and don't mind driving to the store to be left empty handed!"

"Been here many times and the service has always been excellent. I always got assistance whenever I asked."

"This location is the worst. It doesn't matter how many people are in line...it doesn't matter how many employees are standing around...they will only have one human cashier open. They're happy to let you wait 20 minutes to check out. They force you to use self-checkout. Or in my case going forward, Lowe's."

"I'd like to leave a review of Lance and Kyle in the lumber department. They help me cut some pieces and were a pleasure to work with. They immediately stopped what they were doing and assisted me. They were incredibly friendly and courteous. I do hope that in their quarterly or monthly review, they get a raise!"