O'Reilly Auto Parts

"Great customer service always very helpful staff"

"Great service once they showed up. Help me out a lot."

"At 5:50, I entered the store to start, but no one greeted me. I've been there before, and they usually greet customers upon entry. I got in line, and then Isaac, in an unfriendly tone with a terrible attitude, asked, "How can I help you?" I replied, "I need spark plugs," and provided him with the car information. While he was helping me, another customer approached him and said he needed to exchange a hammer. With a very rude tone, he told the customer, "I can't take something that's already been used," and the customer replied, "I haven't used it." Again, with a defiant look and a rude tone, he said to the customer, "The only thing I can do is exchange it for another one," and the customer said, "That's what I want." He then asked me if I wanted cheap, medium, or good spark plugs, and that's when I called my boyfriend. I had an unpleasant experience with one of the sales representatives named Isaac, who claims to be the store manager. Today, at 6:15 PM, my girlfriend visited the store to purchase some spark plugs for her vehicle. The sales representative rudely asked her for the Make and model of the vehicle. After she responded that it was an Accord, he impolitely questioned her, insisting that it was not the correct model. However, she clarified that it was indeed an Accord. Feeling disrespected, she called me so that I could speak to the representative. When I explained that I needed spark plugs for the vehicle, the representative, Rudy, greeted me with a hostile tone and refused to assist me. I expressed my discomfort with his attitude, and he became defensive and abruptly ended the call. I sincerely hope that this establishment will take measures to improve and discipline their staff, as it is unacceptable to speak to customers in such a manner."

"WOW, this place has VERY poor service NO friendly greeting I felt I was a bother calling, over 12mins on hold the I ended up driving over there by the time I drove in the parking lot the counter per finally pick up, to him I was already in the parking lot. We in and there was no one one the counter he was helping and the store had a another employee stocking who could have pick up the phone I SURE MISS PEPBOYS THEY WERE 100%"

"I was sent from Pep Boys to get a part for my car. The person I was told to see was too "busy" to assist me. I was sold the wrong part twice and had to return 3 times. The 3rd time I had to walk down with the actual part. I just got out of the hospital on Monday but they couldn't bother to go outside and look to see what was the right part. I was so frustrated after the third trip to this store. I didn't give 1 star because the employee who actually tried to help me, seemed to genuinely be trying. I wish there actual service had been better."