Urban Outfitters

"I've had a few noticeably bad experiences at this Urban Outfitters in the last month that I never had in the UO I frequent in Westwood Los Angeles. The first time I went to the Walnut Creek UO last month, one of the employees opened my locked door while I was changing in the fitting room and did not even apologize for publicly exposing me to other clients which was a huge violation of my privacy. To make matters worse, that same day I purchased a dress which, upon getting home, I noticed that staff had failed to remove the security device from it, rendering it unwearable. Two weeks later, I had to drive back to the store with my receipt to get the tag taken off which was hard to fit in as I work full time. On that same trip, I went to inquire about an order I had ordered for pickup online to ask if it was available and was met with 2 incredibly rude responses of not one but two employees refusing to help me look for my item and simply telling me it probably was not in store. The issue, that I let them know, was that I would be travelling over the fourth of july weekend and would be unable to pick up later. When I received an email from UO about my order being cancelled if I did not pick it up the following day, I called the store and asked them to hold it for an additional day to which the employee assured me they would. This turned out to be false and my order was cancelled. Evaluating these past experiences with this store and my treatment from their staff, I do feel that my status as a person of color has resulted in me being treated much worse than other clients."

"Nice huge store located in downtown Walnut Creek. Mixed Gender apparel. There’s a bunch of cute clothes that you may not see in other stores. I took home a sweatshirt that I was looking for in other stores and found it here! The staff were not very friendly so we didn’t stay very long. The cashier was nice though and we still purchased items."

"This 2 story UO has nice selection of their signature garb. As with all Urban Outfitters, can be pricey, but you know that. Plenty in Stock, all sizes. Cashiers were challenged to answer a couple simple questions, though - they need more training & familiarity with their merchandise. Store is clean, nicely decorated, comfortable. Dressing room attendant wouldn't allow my daughter's grandma to go in with her - odd given that they knew how many items she took in to try on. We dig the gender neutral policy, though. Progressive!"

"Spacious two floor store with lots of clothes. Little bit hidden but not hard to find."