JCPenney

"Usually I have good experience but this time was the worst experience because of customer service we purchased my toddler shoes and dress then we realized that it’s one size small so we thought for exchange 1 size bigger but my receipt was missing because we didn’t have the receipt They call us again Again with bank statements proof so ,as they told us to do we got our bank statements hopefully that this time we got our exchange or refund but again same thing nothing happened we came home with said hearts and disappointed they should’ve done this to us. Now it’s feel like not to shop in JCPenney because they can’t take care of there customers not good customer service. I never had this experience with other stores."

"I love this JC Penny's. A little remote but never crowded except maybe around holidays. They have a wonderful reasonably priced beauty salon which they should advertise more and highlight on the mall sign outside."

"Zero out of a million!!!!!!! I went here to purchase jewelry. Waited for over an hour while the patrons assisted others. Unfortunately, I was neglected assistance. I will never patronize any JCPenneys location. Yes I am black, educated, carer oriented and was looking forward to making a lucrative purchase. However, I felt neglected and unsought. It’s very sad."

"JCPenney parking lot was full. I was surprised they had too much collection and full with stuff. They have good brand stuff. Price was also very good. Store is very clean. Employees are very helpful. Have big lines in cash register area. Bathroom was clean. Most of the employees have experienced. They have too much collection for man. Definitely I recommend this location for shopping."

"I would not recommend JCPenney to anyone. Why? Because their return policy is so complicated. I have to order online because this store doesn't carry the pillow I like anymore. Every time I order a pillow online, the wrong one is sent to me. So then I have to take it to this local store to get just the pillow price refunded. Then I have to get home and call their customer care number and get my remaining money for the shipping and surcharge refunded because the store doesn't do that. Why don't you just give me the full refund of what I paid online? This is a complete bogus system by JCPenney and a waste of my time. Tell your warehouse workers to pay attention to orders and get things right. They have zero accountability and clearly are an incompetent group of people incapable of performing simple duties a child could do. I am sick and tired of having to go through this process every few months I order a new pillow."