NAPA Auto Parts - Auto & Truck Parts

"Please do not Shop at this Napa store! I went there buy 2 brake line fittings an d a gallon of hydraulic fluid, it cost me over $75 dollars!! I can get the same items at Auto Zone for about $25. I don't know who's making up these prices but they are a rip off!!!"

"They have professionalism issues they closed before business hours even though I called and before I go and he said they are still open and I went there and someone was inside but the door was locked of course I wont to go again"

"Great service and great people behind the counter, best audo parts store!!! If you've been you hit give them a chance it's like your family all the people are fantastic!"

"They have great service and advise i work on diesel tractors and hondas . my chevy ect.( no fords lol. ) They have the parts for alot of equipment besides cars and trucks . thanks to the guys that make this happen . K.H."

"It was okay. Prices are kind of high. And while Dennis (man with mustache) is cool and quick to handle your problems, when I realized I had gotten the wrong part (my own fault), and called to find the correct part, Aric (younger guy with long beard) answered, and when he asked whether my car was manufactured in the U.S. or Japan, I could only find the manufacturer name on my car, and when I read it to him from the tag on the inside of my driver side car door, he said "Oh, that's Japan. It was made in Japan." And I just said, "you sure? Well, okay then." I was confused because I had only given him the manufacturer company name, and was surprised he was able to find so instantly where it was! Well, loe and behold, THEY WERE THE WRONG PARTS AGAIN. But to my own credit, I didn't notice they were wrong until I had already altered them to fit the car. Well, I couldn't return them anyway, but when I called again to AGAIN get the CORRECT part, Dennis answered, and then gave the phone to Aric (so I'm assuming Dennis was nearby during the whole call), and when I said that it must be made in the U.S., and not Japan, Aric immediately started talking over me, rudely, saying "well you told me it was Japan. So I got you the parts for the Japan model." And "No, no, no. I never said it was Japan. You said it was Japan!" So when I said "the only info I had was the manufacturer name. How could I possibly know it was made in Japan? Besides, I'm the one looking at the label. Why would I say Japan if it said U.S.?", he just ended it with "I'm not going to argue with you man." Hahaha okay. This is more a review for Aric than the ship itself. That guy needs to work on his humility and his integrity. Even if you don't remember, just say you made the mistake. It harms no one if a customer comes back and returns the incorrect part for a correct part, and if you "admit" to having made a mistake, even if you don't think you did, a customer is far more likely to return to you. Anyway, it was a pretty bad experience dealing with Aric. Dennis was always smiling and quick to serve customers."