Big O Tires

"My wife referred me to this place. Everyone is always so pleasant. I'll admit I was skeptical and then experienced the results. Customer for life right here. Thank you Jeff and please thank your team for me as well"

"Had a flat tire. It took about 45 minutes start to end, exactly their estimated time. They worked clean and nice. Pleased of their service and customer care. A very crowded place and now you know why"

"Dropped a tire off on a Friday. They say they will call me that day when it’s ready and I can just drive up and they will put my tire on. No need to wait. It’s now Monday, I call they say it’s ready. I’ve sat here 45 and see two different cars pull up with flats and they put their tires on no problem. After an 1.25 hrs they pull my car in and have to now repair my tire that was never fixed in the first place. The whole purpose of dropping my tire off was to save time sitting here. Will not return here again."

"This has been a long road with this particular Big-O. I recently moved from Livermore to Oakley I used Big-O in Livermore with no issues in the past. For regular maintenance I had the tires rebalanced through their Brentwood shop. And then had an oil change and tire rotation done. Afterwards I had a significant and alarming amount of vibration while driving. I inspected for myself and discovered that my wheel was not sitting flush on my hub. (A very dangerous situation) I had driven about 600 miles like this with vibrations becoming worse and worse. I brought the vehicle back in for them to look at and had a good conversation with their manager Marco who took the situation seriously. It turned out that they had double stacked the hub centering rings on my vehicle. Not paying attention. After speaking with him we worked out a deal. I wanted to get the idler and pitman arm replaced to have the steering tightened up. So to make things right he had given me a discounted labor rate. I have their unlimited 5-year alignment plan, so I also replaced my own inner and outer tie rods apart from their shop. Since the vehicle needed to be aligned anyways. (I let them know I replaced these in advance to the appointment). Took the vehicle in for this change. Still having vibration. I look under my vehicle and my jaw dropped. Their shop stripped the threads on my brand new tie rods during their alignment process. Even after this I still have extreme vibration when driving down the road. Turns out that all 4 of my tires were extremely out of balance. And to balance them now, due to the extreme amount of cupping on my tires they have to triple stack weights and the wear patter will remain on these tires for the life of the tire. My tires are 1 year old BF Goodrich all terrains…285/70/R17… far from a cheap tire. I was about ready to go back in and sort this out with Marco again, but at this point I do not trust them to touch any vehicle of mine ever again. At this rate the only way they could make this right is if they pro- rate my current tires due to the damage and headache this has caused me, let alone the danger from the mis-mounted wheel with the bad tire balancing. Attached are the photos of my tire cupping (high spot and low spot on treads) and my damage brand new tie Rod. DO NOT LET THEM TOUCH YOUR CAR"