Firestone Complete Auto Care

"Did an online appointment for a specific time slot, when I went in they scheduled me for a completely different time without notifying me. After I got my car serviced they called me saying they forgot to put my wheel locks back in my car…had to come back. Later in the day my tire pressure light came on, even though everything was checked out in my service. Had to take it to a gas station twice to check out my pressure/ fill it myself and recalibrate it. Still having the issue so I have to take it to another shop on Monday….Thanks."

"I always go to this Firestone for an oil change. The customer service is always good and the service is great. They always check your whole vehicle to let you know if you need anything else done and let you know it’s not to bad or you don’t need it at the moment but just to let you know. Definitely appreciate the customer service."

"This is my first time in this location. I booked my appointment via online. I have this lifetime service for tire Alignment, by mistake and confusion I booked it for tire Rotation. I was made aware of the service after its done, only to find out it was the wrong service and the main purpose i took the car for was not done. This couldn't be handled any better than this young Man name Alex, he depicts professionalism and calmness. (In this midst of my desperation as nature took my husband in this earth recently ) This is like lighting my sorrows and burden deep in my heart. I apologize for my mistake and made me felt its no big deal and he made sure my main concern will be addressed. I stood there and was so stunned and truly touch of his politeness and kindness. Alex, You got the attitude that will make this crazy world "likeable" to live. I so appreciate your understanding and so congenial demeanor. The Receiving desk or front Person task is very crucial in representing the core values of the company. Alex exhibited just that!!"

"Jon Costa as great! I came in with a price quote from Costco and he was able to provide a better estimate with a comprobable tire. He was profesional, thorough, and kept me updated on the status of my vehicle."

"Handicapped and needed a tire on my Tesla fixed. Was told to sit in my car (parked at a stall) and they would come get me (before opening). After waiting 30 minutes past opening, finally walked slowly inside and after waiting in line and having to let them know I was before someone else (when technically I was there before they opened) was told it would be 4 hours and I'd have to leave my car. I drive for Uber and needed it fixed immediately. Drove 15 minutes to another shop who had me in and out in 20 minutes. Thanks for nothing."