Firestone Complete Auto Care

"Krystina Fernandez who also a store manager is absolutely great and extremely helpful and knowledgeable to fix the issue caused by oil change in other location . Please approach this location and contact Krystina for great and friendly service"

"Hit or Miss, kind of service. The facility is excellent , the location is nice. Everyone is sales driven, worried about their own commission and there seems internal friction. Their Courtesy Check Inspection report is great at $10+. Unfortunately no one can explain, even after replacing the brakes, before and after thickness was listed as the same # mm. Secondly they wasted my 4-5 hours without finishing an approved job, and had to come back another day, even then they were rough. Looks like the corporation is not paying attention, or they have given up on this location. Technicians do reasonable work, thanks to them, but not sure, how old and new brake pad thickness could be same"

"After I paid for the service, I was handed over the inspection report, the representative was not at all interested to explain the report. The tire tread depth was marked as 8 and 8 for front tires and 7 and 7 for rear tires. I asked him how can this reading be different for brand new tires where I just drove the car from home after changing all the 4 tires? He kept blabbering and did not give a good explanation. I am not convinced that the reading can be different for front and rear tires within just 8-10 miles on brand new tires. When I asked for repairs, he told everything is sent to your email, check out and then He told " I am done with you". I am regretting that I paid for lifetime alignment with Firestone and I had to see him everytime I go there for service. Pathetic service.I was thinking that I will get my other car service here, but I will not do that. I will not refer to my friends again."

"I tried to get an appointment online which is not a good experience however the guys at my local Firestone made accommodations and got me squeezed in even though there were no more available time slots. Great customer service! Also, I wanted to balance my tires but the manager inspected my tires and found I had cupping and didn’t need to balance but replace 1 tire which he doesn’t carry. I thought that was great customer care as he could have charged me for a service I didn’t need but would have never known that. Thanks Firestone!"

"I have been a happy and regular customer of Firestone for couple of years now. All my cars and I have been taken care well by Firestone till this day. Looks like either they have too many customers or very few mechanics. Yesterday, I wanted the oil change for my car and was there at 7.30 in the morning and there were three people ahead of me. I understand that one will be forced to operate with certain limitations when the resources are stretched. These limitations can be well explained to the customers and customer will anyway make their choice. The person behind the counter was quite unprofessional and was to some extent rough in conveying his limitations!"