Benson Tire & Auto Service

"Under new owners since Oct 2023. They took good care of me. My punctured tire wasn’t patchable but they found me an affordable replacement quickly and had me on my way in minutes. Friendly and professional!"

"Absolute life savers!!! I somehow got a flat tire and urgently needed to get it replaced as I was due to drive back to LA and Benson Tire & Auto Service were incredible! Everyone was super helpful and friendly and they did an exceptional job at an incredibly reasonable price - and FAST! Any other time that I need some work doing, I’ll be heading straight back here. I would rate them more than 5 stars if I could!"

"Avoid, Avoid, Avoid. I've been coming here for years but things have dropped off a cliff with the new management. My latest interaction was the final straw and I will be taking my business elsewhere. Short summary: they were going let my daughter drive on an unsafe tire, I'm positive they damaged the tire and took no responsibility, when I said I would take my business elsewhere they verbally attacked my daughter. Full details: My daughter told me her tire has low pressure and every time she filled it up it lost pressure over a few days. We both looked at the tire and could not find anything obviously wrong with it. We brought it down to Benson. Later that day we got a call that nothing was wrong with the tire., he rim had a hairline crack which was causing a slow leak. I agreed to pay for a new rim which was installed. When I came to pick it up I was surprised to see a damage to the tire where an inch long chunk of rubber was missing from the side. When I went in to talk to them about it they insisted it was like that. Which doesnt match what they said on the phone (tire was fine) and what my daughter and I saw when we inspected the tire. The person behind the counter insisted the tire IS fine like that. When I had their tech look he said he wouldn't drive on a tire like that. It will have a bubble soon and burst because the sidewall is now thin in one spot. I told them what their tech said and they agreed to replace the tire. When I went into pick it up they told me I had to pay for the tire. I said I would pay (almost $400 for the tire alone) but I would never come back. At this point the woman taking payment said "well maybe your daughter shouldn't drive high". Crazy."

"I have appreciated this neighborhood auto service for the past few years until now. 8 months ago, I took my car to Benson & they informed me that my front boot was broken and that I needed both front axles repaired so I had Benson complete the job, which was $700. Then last month, I had taken in my car for a diagnostic at another Auto shop in Alameda. They informed me that my front boot was broken and that I needed both front axles repaired! I went BACK to Benson and let them know that they needed to be repaired again after less than 8 months. Well, the staff at Benson couldn't have been more disinterested in my concern. The person insinuated I was driving in a way where I broke them again, keep in mind I have record I drove 5K miles in 8 months and that axles can last up to 80K miles and no, I'm not an aggressive driver who speeds over potholes...The front desk person told me I was "stressing her out" and there was no attempt for this faulty service. Did Benson ever replace my axles, or did they do it incorrectly? Either way, they made it very clear they weren't going to help. The staff informed me that they had changed management because the previous owner passed away so there was "nothing they could do about it". Side note, is that they also recommended an oil change for $150 in a previous visit, knowing I wasn't due for one. This business is operating under unethical & dishonest practices. I recommend you find another business for auto service."

"I used to go to Benson tires for my tuneups and have had no problems. The owner was nice and the service very good. Flash forward to about 1 year ago. The front desk service is not good but more importantly the car service is incompetent. They have lost 2 customers, myself and my husband. Please do not use this awful business."