Advance Auto Parts

"Go to O'Reilly instead. This place was completely empty and I see why. This was the absolute worst service experience I've had in a long time. Went to buy some tire chains for my suburban. The little dude at the computer was completely unhelpful. Almost like he was doing everything in his power not to sell me the chains. No problem. Instead I just go to O'Reilly and they look at the side of the tire, get me what I need and I'm out the door. The contrast was mind-blowing."

"Worst experience ever. Saul, the so-called manager, has no customer skills, very poor communication skills, and lack of skills in handling a customer's needs. I will never shop or do any type of business in the facility. This is the second bad experience in the facility. I would not recommend this place to anyone. In fact, I would discourage anyone from doing any business there. I won't be surprised if this place goes out of business. In fact, I hope ot does. They need to replace the whole staff and start over. Get rid of Saul, the so-called manager."

"This is in regards to their UPS “access point” and that is in quotes because I asked if I can drop off two packages all taped up with the label and was told yes. Only for another guy to tell me that they don’t have room for my packages. How do you not have room?? You’re a car parts store and you don’t have storage? And why tell me no problem and have me go back to the car and carry my packages to the store only to change your mind and say no?? What a joke."

"I came in for windshield wipers shortly before closing on a Sunday. Saul (I think?) greeted me right away and was happy to help me find the right wiper blades for my vehicle and budget. He indulged my many questions and offered some helpful tips on maintenance. Even though it was late, he didn’t hesitate to offer free installation as well — I didn’t even have to ask. 10/10 customer service"

"Avoid a customer service nightmare and shop somewhere else. Was looking to return an item (synthetic clay sponge) and the manager refused to accept it claiming it was used. I was like “what!?” I told her I never even opened the box whereas she opened so casually and said it looks used to her. So either you’re saying I’m lying or your store sold me a used product! She says a lot of people return used products, clearly insinuating I was one of those people. I was flabbergasted. I've never been to a place that accuse customers of lying without basis. It’s unbelievable. Update: the “field manager” never called. Unresolved and lost a customer forever. All over $25. Hope it was worth it."