O'Reilly Auto Parts

"Went in to return three items that was over $250 dollars. Apparently they told me they didn't have the money in there drawer to return the items. So I asked if they could refund me at least one item. The manager of the store was standing not to far away so I asked him why I couldn't get all items refunded he told the employee who was helping me that he would take care of me and gladly refunded all items. I was impressed by his swift initiative to provide amazing customer care and to make sure that I left there satisfied. So FYI if the employee says they can't refund you back your items ask to speak to the manager of the store."

"Shout out to Danny for helping the inept (husband and I) to change our windshield wiper that broke off in heavy rain! He went outside to clip it on for us in the rain after we struggled and failed. Thank you Danny for your kindness!"

"Few days later Management fixed the broken headlight at another location in Mountain View and for that it is only fair to add more stars to recognize their great customer service. I took my Honda CRV 2016 to this location at around 3:30 pm to find out if they could replace the front bulbs and the guy that was asked to come out to check my car was not able to remove both bulbs after few minutes of trying; instead without even asking me he suddenly used his knife to remove the socket and he completely broke something I could see and hear it(on the passenger side) and when I finally questioned him on his experience he totally blamed my car and refused to accept any responsibility. I had to return home before dark but no matter what this additional damage is not my fault and someone above him should know what took place today; I usually do not write reviews like that but I could not easily pass from this one."

"5 stars much deserved. The guy helped me with my battery terminal. Cleaned it off for me cause it had corrosion all over it. I didn't even buy anything. When I need parts this will be my go to store for real.... Great customer service!!!!"

"Counted no less than 9 people "working", but only one actually helping 4 out of the 5 of us. The rest were talking with a pair of guys about their car, or wandering seemingly aimlessly...& ignored my requests for assistance. I understand it's fun to talk cars (especially sports cars), but when customers can't reach items on shelves & can't get anyone to help, & with no carts available to put the jugs of fluids in to carry them from the back of the store to the register, then it stops being a store & should be called a car club, with 'members only/meeting in progress' signs out front. The one helpful guy was AWESOME when he had 2 seconds to see me, & even carried the jug of oil & filter right out to my car for me! (This is GREATLY APPRECIATED!!) He's the sole reason this isn't a 1 star review. I ended up just getting 2 of the 12 things I went in for, & will be going elsewhere to get the rest - someplace other than an O'Reilly's, despite being a long time customer across multiple states. I'm looking to shop at a store, where people can provide assistance when needed, not intrude on a car club's impromptu meeting."