Firestone Complete Auto Care

"Went with a flat tire ( just the full wheel ) on Sunday. I know they were super busy and didn’t had a lot of people but they were kinda rude at first. They were just straight up telling me I would have to leave it and they won’t have time. I just wanted to see if they had it in stock nothing else and see when they could do it. Like I really had the feeling I was bothering. I understand them because it’s Sunday they nearly the only one opened but they didn’t need to be rude or else. Still they did the job fast and well so I won’t be too harsh on them."

"UPDATE: Firestone HQ reached out to me and they were able to reimburse me. I appreciate that. AVOID THIS PLACE LIKE THE PLAGUE!!! I have 3 complaints about this Firestone: 1. Appointments are useless — I booked an appointment and when I showed up, they told me to wait since they were still working on other cars. After about 20 minutes of waiting and no update, I asked again, and they told me they couldn't service my car for at least 1 more hour. Then what's the point of making an appointment?! They offered to make another appointment on a day when it would be less busy, and I complied. 2. Changing tires takes 5 hours!!! — I arrive to Firestone and they promptly take my car in. After about 30 minutes, I check in and they hadn't started on my car yet. I check in again in 1 hour, still no progress! Seeing that my car was already in the shop with hopes that they might soon start working on it, I did not request to take my car to another tire shop (big mistake). When I checked in for the 3rd time, they had finally started on my car, but they let me know the guy needs to break for lunch for 1 hour at some point. Makes sense, tire shop workers need to eat too, but couldn't they have staggered it so that there would be someone working on the cars they already started servicing?! After multiple check ins, service on my car was finally complete after FIVE WHOLE HOURS just to change tires!!! 3. They forgot to put back my tire pressure sensor — When I drove my car, there was a warning that came up telling me that there was a problem with the tire pressure monitor. Seeing that every time I took my car to Firestone, it took several hours, I did not have the luxury of going back there and having them check on it, so I went to Midas instead to check out what was wrong. It turns out the tire pressure sensor in one of my tires was MISSING!!!! This Firestone is terrible at managing appointments, their staff, ensuring prompt and high quality service!!! If you value your time, DO NOT GO TO THIS FIRESTONE!!"

"The best car repair in the in this area!! Excellent job and amazing service and very good prices. Wish I lived closer to them!!"

"I used to go to Goodyear.. had bad experiences so decided to look for a new spot to get oilchange/ allignement/etc. I'm glad I found this specific Firestone @ Millbrae. Had about 4 appointments so far and every time the staff are professional, accommodating, and respectful. Really appreciate you guys!!"

"Great and fast service. Melinda was so helpful and made the experience flawless. Always recommended if you want to service your vehicle."