Safeway

"Impatient customer service!!!!!! I had Safeway app on my phone and want to clip some coupons. But I never did it myself, Whenever I have those sale items, I always went to the cashier for help. Yesterday, I was going to check out 2 sale items which need to clip the coupons with other regular items. I went to the self-checkout machine to learn how to do it myself but didn't know how to start. I asked the cashier who wasn't busy to show me how to start. She wasn't happy that I don't know how to clip the coupons and showed impatient to my questions. I knew I'm not smart enough to understand all the digital check outs. Therefore, I need help. Finally, I found out that I had different phone # on my membership account and my app. That's the reason the cashier kiosk can't read the right price. I didn't purchase the items because I was afraid to ask her help again. Safeway need to open a help counter to teach customers who like me, a senior without digital knowledge so we don't have to feel hesitate to ask. Or you may lose business to Trader Joe across the street just because the customer service."

"I am giving three stars because although their product selection is great, their operating hours are not correct. The hours open are displayed as 5:00am to 2:00am -- but that is a half-truth. Indeed, the store at this location opens at 5am (if they actually let their front sliding door operate correctly), but the closing time is NOT 2am. Twice in the past week I have tried to stop by around 1:20am and not only are most of the entrances blocked off by shopping carts, but the main entrance may open a crack. The transponder above lights up green, but the doors never open. I fear trying to open the doors physically because I would not want to catch the ire of security, but not being open and available (as their sign on the window indicates they should) during operating hours does a massive disservice to some in the local community. The Millbrae Safeway is the closest one to the SFO Airport, and many employees aren't able, during the day, to do shopping and thus rely on these late hours to conduct basic shopping. It is absolutely frustrating to waste time and energy to try an patronize an establishment that lies about their hours and doesn't seem to care about the local professionals who rely on such late hours for planning purposes. In the end, if you want to close up early, fine -- those of us who live in SF are accustomed to Safeway stores being closed by midnight. Just don't deceive potential guests by posting erroneous operating hours and just let us know that you truly close at 1am or midnight. Addendum: Thanks for the quick "Response from the owner". The suggestion to "...chat with us on the Contact Us page on our website" would be great, however the 'Submit' button does not work on either Chrome or Microsoft Edge, so how about fixing that part first."

"It’s so hard to find specific product you’re looking for when you find in the app. It would be nice to list the location in the app. You don’t find help here like other stores. Staff in the fruit department are the only helpful ones for 20+ years I’ve shopped here. The lady at the self check out with 2” finger nails is so rude. Kind of sad that Lucky store is going away soon and this will remain the only supermarket."

"Where do you buy your apples? If you're like me, you take your apples consumption seriously. WFM on Ocean, in The City, has some ok apples. Likewise, does Lunardi's, Molly Stone, Dean's Market, and Trader Joe's. But as of lately, 8/2023, I have given the edge to Safeway. Particularly their Envy and Pink Lady apples."

"Safeway was and always will be my favorite Grocery store. And I am so totally not influenced when coming to this conclusion, simply that 4 of my friends and/ or family members are currently employed with the above mentioned company. Who doesn't love our iconic Safeway stores anyway? Goes without saying and always positive experiences, greatly accumulated for decades now! It's a Union house! This makes it also a plus for thousands of workers depending to support families!"