Logan's Roadhouse | Happy

"Before I share why this is such a low rating, I'd like to mention that the bartender, Durah I think that's her name, was fantastic on her first day behind the bar. She was very attentive and super sympathetic to my situation. My experience started off great and I told bartenders there was no hurry or rush with me. I had a lot of work to do on my phone but I did eventually order once the place slowed down and dinner rush was over. Sometime went by and the bartender kept asking if I was OK, I finally questioned about the whereabouts of my ribs I had ordered. She went to check and they came out a few min later. Upon receiving my meal, it looked amazing, but I tasted the potatoes and not hot, but not cold and the same with the corn. I went to dive into the ribs and instead of falling off the bone I had to use my knife to literally saw the meat off. The bartender ask how it was and since I never complain I told her well it doesn't fall off the bone but I'm OK. However, after sawing to find the second rib and all the work it took, I gave up. The meat had a good flavor, but it was very dry and chewy. I did finish the potatoes and bout half the corn. This is where the low rating really starts. The attentive bartender said she would go talk to the manager and she came back and told me the manager would discount it and at the time I was fine with that. I will attach a photo in which you can see how disgusting and unedible the ribs were. What happened next started my unhappy experience with this entire restaurant (minus the bartender who was trying) My plate sat there for quite some time and I pushed it farther away it was so bad. Finally another waitress came up and asked me if I wanted a box for it. I jokingly ask her if that was your food would you box it up? In which she responded in a condescending way and said I would that looks great. This irritated me very much and I mention to my bartender of what she had said. Again, she was very apologetic. Now my experience is almost over and it went further south. When I cashed out, I was charged full price so I asked the bartender about it and she went back to talk to manager and said since I didn't order anything else or had them remake it, that I can't get a discount. Now, I was getting upset. So I ask if I could see the manager (who I never did meet) and the bartender went to get the manager but instead she came back with a receipt and told me that I had gotten 50% off. Attached is a picture of the disgusting food and personally whoever this so called manager on 2/5/24 I feel should be fired. Whoever it is can't manage a kitchen, doesn't show their face on the floor, and obviously lacks in customer service. I travel for a living and eat out daily. I've had a few run ins with bad restaurants but this one gets the highest honor of going on the NEVER to return list. You can thank the bartender for the extra star is for her. Otherwise, I would have rated with a 1 star."

"I honestly love this place! I’ve never had an issue every time I’ve gone until today. I ordered the roadhouse salad with grilled chicken, and the chicken was slightly undercooked. It had a couple of raw pink spots. I don’t want to leave too harsh of a review because my family and I love coming here for birthdays and special occasions. My guess is there might have been a change in the kitchen staff? But either way I hope it doesn’t happen again."

"We stopped in for a late night dinner. We shared a rack of ribs. Their bread rolls are always amazing. I really miss the days or crushing peanut but its still a fun place to eat and the food always smells great and tastes just as amazing"

"Fried mushrooms were hot and fresh. Came with horseradish and it was super yum. Steak is good. Staff was very friendly and service was quick. I will go back. So I did go back and get the prime rib. It was very, very good."