Embers Grill and Fireplace Store 7114 Moores Lane, Brentwood, TN 37027

"I was notified of every shipment, was provided tracking numbers, and was able to schedule delivery at my convenience. Everything arrived on time and in perfect condition. I love my new outdoor kitchen!"

"Nice displays in the store. Rodney was very helpful and explained all the difference to us for ventless fireplaces."

"I would not recommending buying any products or services here, especially if you have an issue and need support after the fact. They don't practice what they preach. We purchased over $20K of product for a backyard kitchen and had nothing but headaches to get one of the products repaired. We had a DOA product and even after months of fighting with them to get a resolution, they were of no help. We finally called the manufacturer who was great and sent out a tech.... who in the end agreed that we had a bad unit and the manufacturer, not Embers, ended up replacing it. And during this entire episode, roughly 7 months, Embers had the audacity to ask for final payment. We held payment until it was resolved. Do not purchase from Embers. There are better places out there."

"Update 5/2/2023: We agreed to let the owner to rectify the situation. As promised, the doors were correct and delivered / installed within a reasonable amount of time. They look great. Original Review: We waited 8 months for our fireplace screen. They incorrectly ordered/received the wrong product twice. One was an entirely wrong product and one was measured wrong. We finally cancelled the other. They were less than apologetic and could not care any less."

"I researched where to buy a Big Green Egg for a couple of weeks and ended up going with Embers Grill and Fireplace Store. I ended up getting the XL and love cooking on it. They had a great selection of products and Rodney provided great customer service."