Geek Squad
5821 Poplar Avenue, Memphis, TN 38119
Location & Phone number
5821 Poplar Ave, Memphis, TN 38119, United States
About the Business
Geek Squad is a technology institution located at 5821 Poplar Avenue in Memphis, Tennessee, United States. Our Geek Squad® Agents are highly skilled technology experts who are ready to assist with any tech-related issues you may encounter. Whether you need help with installation, repair, or setting up new devices, our team is here to help.
You can visit our location or schedule an in-home appointment for us to come to you. Our services include repairing phones, computers, tablets, TVs, gaming consoles, cameras, and more. We also offer services for smart home devices, appliances, car electronics, and portable audio equipment.
Geek Squad offers unmatched tech and appliance support, with Agents available 24/7, 365 days a year. We provide repair, installation, and setup services for a wide range of products. Additionally, Geek Squad Protection ensures that your tech stays in top condition beyond the manufacturer's warranty.
Visit us at your nearest Best Buy store for an in-store consultation with a Geek Squad Agent. We can help answer any questions you have about your products and provide guidance on how to get the most out of your technology. Our Geek Squad Intelligence blog also offers expert articles, forums, and tech tips to help you troubleshoot and use your devices effectively.
Photos
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Reviews
"Geek Squad at poplar has always been awesome! Mr. Tony and Mr. Will helped me with my computers email problems. If you go there a lot, make sure you get the membership."
"The whole geek squad staff are great. Shout out to Will, Louis, Emad, Walter, Jarrett, Tony, Truman and Lem. Customer service was awesome and they had my computer done faster than what was quoted"
"If I could give them less than a 1 star I would. Absolute trash service. Regularly overpromised to have a damaged computer fixed and continued to delay. Over a month went by and they just called to update us that the parts were not available for repair even though we were told time and time again they were available. We suggest going to a local repair shop over this horrible company."
"These guys could not diagnose a cold, let a lone a computer problem. I took my computer that is less than 1 year old, high end laptop to them for battery issues. They took it 2 times and I told them that the problem persists 2 times. The response was that it is because of display settings being higher than recommended. Remember that this is a high end laptop and on battery it is working for about 1.25 hours. They said "Manufacturers wildly over estimate their battery life". Finally they said "What do you want me to do about it?". I took some time to do a little research myself, found out the issue, did a small update and resolved the problem, but should I need to when it is under warranty? Isn't that what they are supposed to do? I am not sure what they are geeks in, but is not technology."
"Stood in line during pandemic to drop off PC. Purchased the repair plan previously and was told "just drop it off and we'll take care of the rest". After 30 minutes in line the "Geek" never acknowledged the now 8 ppl in line. After others started to realize the line was growing the 1 "Geek" working asked one of the 20 best buy employees that were standing around tell us we needed to schedule an appointment for me to drop off my PC. Seriously! An appointment to make an appointment to pick up my fixed PC? There was even a table listed for drop offs but apparently the 3 pages of info they received from me when I signed up for the service plan is not enough for them to be able to contact me if they have a question? Terrible way to treat loyal customers!"
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