Colony Florist

"My husband bought these tulips from Colony Florist on Tuesday February 13th for Valentine's Day and this photo is what they looked like by Thursday, February 15th. In addition to selling my husband half-dead tulips, they charged an obscene price for them. Taking the tulips as they were on the day this photo was taken, I went to Colony Florist and asked to speak with the person who sold my husband the tulips. After first listening to the employee insisting there was "no way to know," I reminded that they could look up the proof of his purchase by the credit card number, which Alma, the person representing presumably the person who either sold him the flowers or knew who did, finally agreed to do. I then asked whether this was typical of their quality, to which she responded that it was not, offering me "tulips from the back" to replace them. I asked rather that the cost be refunded to my husband's card.Alma stated that the owner, Susan, was the only person who could authorize this and took my information, stating that Susan was out of town for a couple of days and that she would be in touch upon her return. At no point did either present employee of the store apologize for the quality or the experience and I had to actually prompt Alma whether they wouldn't want to take a photo of the tulips to show the owner. It has now been nearly a week since Valentine's Day and no one has bothered to follow up nor refund my husband's card. Several years ago was the last time we used Colony Florist and the experience and cost was similarly dismal, although we never posted a review. I regret that we gave them a second chance and would never recommend this florist. There are many excellent options in the area, including grocery stores, that offer quality, provide value, and stand behind their materials."

"Joyce was amazing! She took her time with me and answer all my questions. She helped me design a beautiful flower arrangement for my mom."

"The ladies were very nice. The one we placed the order with was very helpful in coming up with a solution. However she didn't fully communicate this with the other ladies. I'm glad I was the one to go pick them up because what they tried to give me wasn't what we ordered. They corrected it but it looked like a rush job because it was. They did what they could and were very nice about correcting it. $22 for boutonniere and $40 for a wrist corsage. Strap to the corsage broke 30 min in."

"COLONY FLORIST in Houston exceeded my expectations! I ordered the florists choice, deal of the day, and they created this pleasant surprise! Beautifully done!"

"I have been using Colony Florist for years and have never had anything go wrong. The customer service is outstanding. They will call the person receiving the flowers before going out to make sure they can deliver. If they can't reach them, they will call the person giving the flowers to see what they can do. Finally, they will call the giver back to let them know everything is okay. They will answer emails promptly and they are always friendly, helpful, and go the extra mile. This business is exceptional with a personal touch in being able to contact the owner directly. I find everything about Colony Florist impressive."