Edible Arrangements

"I placed an order yesterday for a 1 hour delivery that never arrived. I called this morning to check the status and the person who answered said they could not help me and hung up. I tried to call back again and they hung up on me. I tried again and they would not answer the phone. I have used EA for the last 20 years and I have never received this kind of service until this and a couple weeks ago. The order my wife received for Valentine’s Day two weeks ago was not fresh but mushy. Both of these orders were from two different cities mind you. We have enjoy the delights from EA over the years but if this the way they are going to continue doing business, I will just go to Melting Pot for their chocolate fondue."

"I had stopped at the store off Harwood. Abd it was closed more than 5 hours early. So I called this location off fielder. They were open , but said they closed early today. At 4 they said . The employee agreed to make my order. I arrived 20 minutes later. She said she got many more orders recently called in . Asked if I could wait 20 minutes longer. I realize customer service went away long ago. The lady who was working here made all attempts to keep a customer happy. Perhaps your corporation should change your website hours. We may close whenever we choose, without notice"

"I ordered an anniversary gift! Should have read the reviews like another user posted! Take a look at the custom number I paid 5$ extra for! The number 3 completely fell apart and I had to do the circles on the number 8 myself because they were non existent! Will never order from here again!"

"Strawberries were good! My issues are communication 1. I called to find out about delivery times, and was told that they have a long delivery queue, and that they will deliver all residential stops first, but that all residential deliveries would be complete by 7pm. I said “okay great, an evening delivery is perfect” (all good, Im happy) 2. I called again after placing order to confirm they got my order, and that they saw my “please call ahead 30 minutes so I could ensure smooth delivery” note. And they did! (all good, Im happy…) 3. Then I got a call at around 2:20pm saying they were 15 minutes away. So I checked with girlfriend, wasn’t there, and told the driver I was earlier told to expect an evening delivery, he said “I can make it my last stop in the day”. To which I replied, can you do between 6 and 7 pm? He said yes 4. Then I got another call before 5:30 pm that driver is 20 minutes away. I got lucky that my girlfriend was home early. I almost canceled delivery and wanted to just come and pickup tomorrow It was very frustrating, I tried to ask up front about what to expect, and I asked each office person and driver at every step, if the plan as I understood it was correct"

"Leaving a review all the way from NC! My niece recently moved to Prarie View and unknowingly I ordered to her old address. The driver called and realized my mistake and was able to re route to her new address. Thank you for saving her birthday!"