FORT WORTH HARLEY-DAVIDSON

"Great helpful staff. I took my motorcycle riding class recently and everyone made me feel welcomed and like I was part of a family."

"Husband is leaving FWHD an extremely happy man after making a deal with Tex and Randy yesterday on the 2024 CVO Road Glide ST. Randy and Dale worked to make all of our numbers fall the way they needed to and Randy even went above and beyond to make calls into our financing dept to make the deal work out under the terms WE wanted. When we did initial applications, Randy told us all the options we had and offered to submit up to an additional bank but advised not to because he didn’t want to shotgun our credit. When you live in a world where credit is everything, that means a lot to the consumer because many dealerships will just throw your social security number in the pool of sharks to make their quota. This is not that dealership. Bill in finance was also very transparent and easy to talk to at signing. At no point did we feel pressured, backed in to a corner or like we were having to play a game to get the deal done. Everyone we worked with was very upfront, and that’s how we like to also do business. In the end he is getting his dream bike and looking forward to the happy miles ahead."

"The service department is horrible. Went in for a safety inspection and had a question about the security code on my new 23 breakout with less than 100 miles on it. He sighed and told me that it was gonna be 45min to a hour for the inspection. I was perfectly fine with waiting as I didn't have an appointment, but he seem irritated to help. (I was the only person in there.) I also wanted to schedule an appointment for an issue i was having with being able to change my code on the bike as it took me about 10 different tries to get it to even show up, after finally being able to change it getting the code input screen to show up was another problem and would go away after about 4 seconds. His response to me was that he has had nobody be able to change the code without them changing it for them and he would have to charge me $89. After I explained I can't even get the input to show up or stay up for more than 3 to 4 seconds to input the code he came out to look and try. After 3 unsuccessful trys he then was able to input it quick enough and told me I just have to be quicker with it. I spent over 25k on a new bike and have only had it for a few weeks and that's the response for a warranty issue? Come on do better. I know that's not Harley's view on it. Called Texas Harley about 30min drive further who scheduled me an appointment and was very knowledgeable and wanting to take care of me. I will be going there from now on"

"I have been a happy Harley owner for a couple of years now, and part of that is due to Phillip in the Parts Dept. If you Ever need help finding the correct part to get you back on 2 wheels, go see Phillip. You won't be disappointed."

"I want to thank FT HD for another GREAT experience. I bought a 10 Deluxe many years back before the remodel from Race, awesome guy. So I was in the mode to buy another bike so who did I think of? Of course FT HD. Race is no longer there so Randy and Peg helped me out and let tell you, again FT HD came through. I have 3 bikes and my wife said no more but after much consideration she said I could buy a 4th one day. Lol. But just got this gem. 2017 ultra limit with ONLY 960 miles. We all have choices but I will put money that if you buy at FT HD. You will never buy from any other dealership again. These guys are legit. Through in some highway pegs and brackets and put new tires on. Best dealership in the DFW area hands down. Don't waste your time anywhere else, you will not be disappointed. Peg/Randy, I be back in a few years to buy my Road King... Save me a good one. Thanks EVERYONE at FTW HD!!"