Animal Care Service Inc

"I’m sorry but this is the second fur baby I’ve lost and the retrieval of his ashes were not at all comforting.. it honesty felt more halfhearted and a bit lazy attempt to bring my fur baby home. The box wasn’t fitting and the bag of ashes placed inside were not even fully ready to be given back. There’s things I can see that shouldn’t be seen and wouldn’t have even been in there the way it was had the process been completed. Idk… it more just made me sad and in an additional way besides losing my fur baby. Never would recommend this company ever."

"When my Magnificent Murphy crossed the Rainbow Bridge, I knew I wanted his ashes. The first thing I asked my local vet was, does ACS do single cremations or group? I was pleased to hear, that they specialize in single cremations. I was also pleased to hear that they do the ceramic paw print. I choose a simple wooden box, to match my other fur-babies that crossed over the bridge ahead of Murphy. When I picked up his remains, his box and paw print were each presented in separate tulle gift bags. Their presentation, made a sad occasion easier to deal with. I would not wish it for anyone, but if you lose a pet, I highly recommend Animal Care Service. Their personalized services make the process easier and more comfortable for you, the pet owner."

"I have used Animal Care Services four times in the last 3 years. My Chihuahua, Lily, was just returned to me today. They took care of my Layla in December. Lily passed away one week ago last night. I can't say enough good things about this company. When you call them they are so kind over the phone. When the young men come to pick up my babies and when they return them they couldn't be any kinder to me. I always cry and they always know the right things to say. Brendon took care of my Biggie two and a half years ago when I was living with a friend and was so wonderful. Zach has been coming to my house recently and he is so kind. Zach was so gentle when he took Lily from me last week. We have had them pick up larger dogs over the years and the experience was good even back then. I highly recommend using their services."

"BEWARE: Do NOT use Animal Care Service for your beloved pet! In June of 2018, I lost my soul dog, a great dane named Bruiser. He passed at home around 1am. Since it was after normal business hours for my regular vet, I transported his body to Veterinary Specialty Services (amazing emergency hospital, highly recommend) for cremation services. Upon receiving his ashes back, I thought I finally had my boy’s remains back at home. In May of 2019, I had to say goodbye to my second great dane, Axl. He lost his fight with Wobbler Syndrome after a 2+ year battle. He was euthanized by my 6+ year veterinarian and services provided by Loving Hearts Pet Memorial Services. It was then that I realized Animal Care Service did not return all of Bruiser’s ashes to me. The urn I chose from their catalog did not have weight recommendations; therefore the urn I chose was not big enough to hold all of his ashes. Axl’s remains are double the weight of Bruiser’s remains. I understand the error in the urn size; however I’m extremely disappointed that the remaining ashes were not returned as well. On a Saturday night in January of 2022, my great dane Bruno passed at home. Again, I transported his body to Veterinary Specialty Services for cremation. I specifically told them to make a note stating that I wanted his FULL remains returned. This time, I bought my own urn from a different company. When I opened his remains, I was beyond heartbroken to find his ashes were a dark gray in color. My previous boy’s ashes were both sandy white in appearance. In my research of speaking with several other pet cremation companies for clarification in regards to color variations, Bruno’s remains were sadly not processed long enough for his size. The clay print of his paw print was beyond devastating to open. It’s not even his full paw, but only his toes because the correct size mold was not used. My other dane molds are twice as big with the entire paw print, pressed firmly for a good indentation. If you have read this far, please do your research in finding a company who actually cares. Do NOT use Animal Care service for your pet because with end of life care, there are no second chances!"

"Our 18 year old dog passed away last week in our home. I contacted Animal Care Services and they were kind, and genuine. I spoke to one gentleman at first who gave me additional information and pricing, he was very nice. Then i spoke with Lance, and really i don’t think i could have dealt with anybody better. He was kind, and gentle with our sweet girl. Today we received her ashes back, and Lance made sure that someone was at our home to receive them, and didn’t just leave them on our front porch. Everything was packaged beautifully as well. If you are in the unfortunate position of losing a pet, and choose cremation, I could not recommend them more. Thank you!"