Merit Pool Care

"Had done business with your company to replace a chlorinator during the "Big Freeze" and it was outstanding. When my pool pump recently broke they were the first to call. Service was prompt, the technician was professional and entertained any questions I had. The office staff is very professional and kept me well informed. Note: I was on vacation in Europe when my son told me the pump broke. I called them from Europe and we got things started right away. Outstanding company to do business with!"

"When we purchased our new home we were so excited it came with a beautiful "cocktail pool spa"... but we've never owned a pool before so we were completely in the dark about where to start with pool care. We got Merit's info from the previous homeowner. Justin came out to our place and walked through our entire pool system. We liked him so much, that we hired them for our weekly pool maintenance. We cannot say enough about how responsive and extremely professional they are! Justin, Chelsea, and the whole team really care about our satisfaction and we appreciate them so much! Our pool/spa is beautiful and "available to use" year-round with the help, care, and maintenance of Merit Pool Care. I highly recommend them!"

"I have been an Austin homeowner for 25 years, but lived out of state for the first 18. I've gone through a succession of pool cleaner/maintenance companies this entire time. A neighbor recommended Merit Pools, and have found my experience with them to be the best of the dozen or so companies I've worked with, so much so that I decided to write up a review. Their technicians are by far the most reliable, thorough, and polite crew. Problems I've had with motor parts, etc., are always remedied promptly and affordably. This has been to crucial to my pool's maintenance, especially during these trying winter seasons. I highly recommend this family-owned and operated great service."

"5/23/2020 I don't write many reviews, but I thought that the level of service (not to mention kindness) that we have received from Justin, Chelsea, and Sterling Pools absolutely warrants a review! Bear with me, but I think it's important to share how I came about meeting Justin. When we were getting our old house ready to go on the market, we discovered that pump on the jetted bathtub we had was leaking, no plumbers would repair it, and the pump was discontinued. I cold-called Justin on a whim because his name came up when I searched hot-tub pump repair online. While this was not something that he could fix (it was a bathtub, after all, not a hot-tub/spa), Justin was the only person that even took the time to not only speak with me on the phone, but tried to help me troubleshoot and think of other ways to solve my problem. Before we hung up, I let Justin know that our new house had a pool and I would be contacting him for service after we moved. I did just that! Justin walked my husband through pool school, and has serviced our pool every other week since we moved in. As if he wasn't already providing stellar service (letting my husband follow him around and learn the ropes during each visit should really have it's own fee schedule - lol), but after we reached out last night with some concerns via email, Justin paid us a visit early this morning to help us get things back on track so that we could enjoy our pool this holiday weekend! Customer service, that is this knowledgeable, and has a family feel is just so hard to come by these days, and Sterling Pools excels in that space! They have customers, and recommendations, for life in our family!"

"After weeks and weeks of rain, our beautiful pool turned green. Not like grass green, but like swamp green. After trying several things ourselves we called Sterling Pool. We'd received a postcard from them in the mail several weeks before and I loved that they mentioned they were a women-owned company. Justin gave me a prompt quote and was so friendly. He was also happy to share any pool-care knowledge he could with us since we'd just bought this house a few months ago and were new to pool ownership. We're so happy with the level of service and care and determination Justin provided in getting our pool back to blue. And we hope to continue using their services on a regular basis going forward. The pics speak for themselves :)"