Michaels

"Our go to craft store, good 'old Michael's! Always go on their website for coupons, there almost always is one. Also in recent years their home decor has gotten really cute so don't forget about Michael's for that! We go after a holiday and get decor on sale."

"the manager of this location has shown the most appalling display of customer service skill and I have never had such a disappointing experience at an establishment as I have at the Micheals craft store located on rt 30 in Joliet. in a store full of employees aimlessly walking around on their cell phone, one very sweet, very patient and focused girl was doing the best she could between answering phones, checking out customers and trying her best help me and my self check out issue she had did the best she could to help us and the girl working resters with blue hair deserves all the recognition with the efforts I saw her putting in to her job we wait so terribly long for help as we watched employees just walk past us once she could no longer help she called for someone else to help us who happened to be the store manager she was extreme impatient, rude and entitled the entire time I have never experienced customer service so terrible that the employees act more important than the customer but the manager of this store did a wonderful displaying just how much she hate her job instead of looking into the issue or even seeing what was wrong on our end she told us that we were wrong off the jump and kept trying to run away and argue with us over what a sign said at this point we had wait over 15 minutes for assistance and the second she sees us she acted as if she didn't have time to figure out the issue even if what we read on the sign was wrong treating a customer with the amount of disrespect as she has is highly unprofessional for someone in her position in all honesty you are better off driving out the way to Joann fabrics based on prices and customer values alone this is most careless establishment if even been in please give the girl with blue hair a raise she is the only one who does anything usefully in that store and god bless her heart for her dedication to such a soulless establishment"

"Absolutely disappointed in the level of service offered. There was 1 girl with pink and purple in her hair running the only cash register, she did great no problem with her. However we waited for assistance in the self checkout for over 5 min expecting one of the many other employees to come help, instead they wondered around aimlessly until the girl at the register was able to assist us. Then when we inquired about a discount posted another older female employee with Black hair and a mask on, rudely told us they weren't the sale item in question, even though the item was on a display with a sign marking them on sale. Disappointed in the level of service and the attitude of the other employee. She was completely disrespectful. Will not be back."

"This store is always so well organized and well stocked. I also have had many things framed at this location. They do an outstanding job with custom framing. Wait for a coupon as it can be pricey, but it is very well done."

"Still had a great selection of flavored meltables to make cocoa bombs. The lady helping at the registers was a lot of fun on Sunday. She made sure the line moved quickly."