WaterTex Pools

"Water Tex Pools works with my home warranty service, and I couldn't b more pleased. Very professional and prompt. Technicians r polite, neat,and knowledgeable. Use quality parts thats important to me."

"This company was dispatched on a home warranty claim. Payton came out because I have reported a leak in the pool. Payton is a nice guy, and I appreciate the time he took to look at what was going on. Payton told me the leak was likely in the skimmer. When he submitted information back to the home warranty company, the said there "underground". This, of course, causes the home warranty company to automatically deny the claim. I called the office and spoke to a man who did not identify himself, and explained that I would like for the report to be updated and remove the word "underground". He told me that "all warranty companies will deny the claim" and there is "no way to update it, it was already sent in an email". Using the word "underground" is going to automatically deny a claim, and WaterTex Pools knows this. Secondly, while you may deal with a lot of home warranty companies, you do not know the specific verbiage of my contract and never asked what it said. It is possible that I could have this covered by the warranty -- except (again) we used the word "underground". I cannot get the leak detection done because WestTex Pools chose to use a word that they know will get the claim denied. I am only rating this as 2 stars simply because Payton is a nice guy."

"Water Tex Pools was used to repair an issue with a pool pump and timer via a home warranty company. I was not sure how good this company would be since the first company sent out refused to service the issue because of a few wasps flying around in the pool room. However, the person from Water Tex Pools arrived on time, and fixed both issues in about 25 minutes and the pump and pool timer have been working great since (almost a month). And, there were a couple of wasps that flew into the pool room during the repair and we both basically laughed at that one. These people will do great work with wasps or without wasps."

"Matt my technician was wonderful. He was courteous, knowledgeable and great at communicating. Much appreciated! And the owner, Jason was extremely flexible and understanding when I needed it. I would most definitely request them again. Thanks !"

"Jason is a straight up guy. Very professional, friendly, and informative. He is not looking to keep you stupid. He has installed new equipment for me on two separate occasions. He took the time answering questions in a concise and understandable way. That is greatly appreciated. I am pleased with his work. Will contact them for future services. Update- 8/8/23 Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend."