Bella Madera

"While this apartment complex is nice, the management is not worth the headache. My husband and I had a nice experience living here and then over TWO YEARS LATER they have come back and claim that we owe them $2,000 out of the blue. They couldn’t give us a straight answer as to why we owed the money. They said there was a $60 carpet pet treatment (totally understand) but they tacked on several late fees with NEVER reaching out to us about any late/missed payment. My husband’s phone number and email has remained the same since we moved out and they never contacted us until he received a call last week saying he owed $2,000 to an apartment he moved out of 2.5 years ago. When my husband tried talking to the supervisor, Monika, she was extremely rude and condescending. My husband tried explaining that when he turned in his key, he asked if there was anything else he needed to do and she said no. We would understand if they charged us for the carpet cleaning after the fact and we would have been happy to pay that.. but not $2,000. Monika was unwilling to reason with us so my husband asked if we could talk to someone else and she said ultimately, it would come back to her. It’s just so disappointing that we had a great experience living here and the shadiness of the management had to ruin it. The apartment didn’t even have the decency to contact us themselves about the fees, they just sent my husband straight to collections which is how we were notified. Again, nothing from the apartment or administration on notifying us. Monika said they couldn’t waive the payment due to it already being with collections. DO NOT LIVE HERE AND RISK DEALING WITH THIS ADMINISTRATION AND THEM SENDING THEIR PREVIOUS TENANTS TO COLLECTIONS WITH NO NOTICE!"

"I lived at Bella Madera for 5 years, between two different apartments in building 20. I loved my stay there and only moved to be closer to work. I haven’t lived there since 2021, a package accidentally got delivered to the old apartment, and Daymond has been super helpful in retrieving it and even remembered what building I lived in! Awesome customer service, highly recommend this community."

"Enjoyed our stay here for almost 2 years before moving states. Maintenance is at your door within a day of your request. Maintenance is very friendly-never felt uncomfortable with them in our apt. Loved the pool. The apt complex as a whole was very well maintained and cleaned. Pet waste is sometimes an issue (but where is it not) but always cleaned up by maintenance. Office staff was also friendly and always helpful. SAFETY: I had one indecent where I needed to call the police for a drunk and disorderly person. The on site security was there before the police. The apt can't control crime but I definitely felt safe. My only complaint- The amount of cameras in the gym is a little unsettling. I understand one on each side but there are around 8 in just the gym. Some people might feel safer but personally not a fan. All in all highly recommended loved it! ."

"I have lived at Bella Madera for 3 months, so far it has been great. The property grounds are well maintained, the pool is always open. The leasing office people are friendly and can actually work with you if there is a problem (I had an issue renewing my lease online, and they were able to work with their IT team to fix it)."

"Just renewed my lease for another 15 months. I’ve been nothing but satisfied so far with my living conditions here at Bella Madera. The location is perfect, I don’t have any issues with neighbors being on the second floor. Everyone is courteous and the property stays in great condition. Service requests and pest control are dealt with immediately. The leasing staff are all absolutely wonderful to work with as well. Please enjoy this picture of an adorable squirrel that was just chilling on my way in from work (:"