Fossil Store

"I purchased myself my first smartwatch for Christmas. But when I opened it and tried to set it up on my phone, I immediately noticed it was not working right. I took it back to the Fossil store at the Woodlands mall where I purchased it. Kelly, the store manager, whom I purchased it from originally, was very kind and understanding. She helped me try to troubleshoot the issue. When we determined it was a defect, she was able to get a new watch sent to the store to replace the bad one. My new watch works great and I can finally enjoy my Christmas gift!"

"Fixed my watch quickly and free. Not a big fan anymore of Fossil watches - had 3 break in 23 years, 2 irreparably"

"I would just like to give Curtis some recognition for doing such a great job making sure everybody was helped. He definitely had the people skills Customer Service guaranteed.my father And I are so pleased with the watches that we got, and the engraving that Curtis did for us. We are so grateful and thankful for his service to fossil and the customers he has now made us Loyal customers It’s also good to know that there’s a two-year warranty that comes with everything so thank you for informing us"

"5 STARS - My experience at Fossil was extraordinary. Professionalism, expertise and excellent customer service by William made the entire process comfortable and a pleasant experience. I visited the store twice, each time greeted by William with a smile. I was looking for a wallet for my wife and ended up getting a new work bag for myself. I’ve never shopped at Fossil, but my wife loves their leather wallets. William welcomed me and asked how my day was going. We chatted and he showed me some wallets. I didn’t see anything for my wife so I decided to look for a new wallet for me. Next thing I know, I was looking at their work bags. William started talking to me about the pros and cons of Fossil bags. He showed me various messenger bags, backpacks and other work bags. He asked me what I needed in a work bag and really took the time to listen to my needs. William showed me the benefits of this particular leather bag. He pointed out that this bag had a detachable strap, slide pockets, pen holders, a top handle, and even looked up the dimensions of the interior of the bag (online). I mean, this messenger bag was perfect for me! I appreciate William’s patience and honesty. I never do reviews, but I gotta say, when shopping for a work bag, we all need a William! Fossil has gained a customer for life. I highly recommend this company."

"I just want to say, I've been a Fossil watch wearer for some time. I always buy from the store directly for a few reasons. I always get taken care of no matter the issue and yesterdays experience was no different. Courtney, a young gentleman helped me with a revolving issue I had with one of my watches that kept breaking even after sending it in a few times. It was a little worn, yet he gave me the full sales price store credit to get a new watch! I was able to upgrade to a hybrid smart watch for a mere $10 more. I'm extremely pleased with the service I received, and will continue to shop here!!!"