Bermuda Gold and Silver

"Update: The owner did contact me and acknowledged that mistakes were made on every level, except that I eventually did get my ring back. No compensation for the delay, lack of follow up, not doing the work on site. She did say this was not the norm. I seldom post reviews, but I felt this experience needed to be shared. I took a silver ring to be sized, was told one week, $50 because "we have to take special care of the pearl". After 10 days, I checked on it, it was not ready. After almost a month, they still had not called me so I called. They called me back to say it wasn't back from the jeweler in Dallas. Thinking I was supporting local business, I was surprised to learn my ring had been sent out, hence the excessive charge to ship and resize. First, I was not told my ring was shipping out, second they didn't bother to check on the status, third I imagine part of the expense was in the FedEX shipping. I complained, but was still expected to pay. That will be the last time for me."

"UPDATE:: 5 months after the original work was completed I recieved a call from the owner "Debbie". SHe was very apologetic and wanted to make the wrong a right. She was fantastic to deal with and they completed the work that was orginally paid for. The work was fantastic and was completed timely. She definitely earned more of my business, and would refer others there, BUT only deal with her. edited my original review to 4 stars. Friendly staff, but didn't receive the work that was quoted. Ended paying for what was quoted though because I wanted my necklace. Necklace chain broke in half, they repaired that portion perfect satisfactory. But I identified 2 other areas of weakness along the chain and was given a price to have those areas soldered to help "beefen up" those weak spots as well. Those 2 other weak spots were not even touched. When questioned, the lady said they can't do it. $150 seems kinda pricey for one small soldered joint on a necklace."

"I took my necklace to get my cross put back on. It took about a week and when i went to get it, it seemed a little cheaply done. It was just crimped on with no solder or anything. I trusted the positive reviews and didn’t say anything. It lasted less than 24 hours, and I lost my cross. I don’t even care for a reimbursement but I won’t use them again."

"Update: ONLY deal with Debbie the manager/ owner. She is very kind and understanding and knows how to run her business. Not sure of the other woman's name but she was rude. Debbie made it right when I picked it up for the second time. I would come back but only for her. I was very dissatisfied when I picked up my ring that my grandma gave me and I needed repaired. The woman I dealt with was really rude and didn't believe me when I told her what was supposed to be fixed when I picked it up. It was way over quoted price for repair and when I got it back I had to send it back again because the prongs weren't fixed all the way as I needed to be done in the first place."

"I absolutely love and adore Bermuda Gold & Silver! They not only do amazing work but I also can trust them with my most precious family heirlooms such as this ring I was gifted from my great grandma from the 1950's. I will never take my jewels to any other jeweler. They are top notch and the best in Grapevine!"