Helzberg Diamonds

"My experience here was amazing! Alex, Alina and Ms Dora gave me the best customer service! I was greeted with smile and waited on attemtively from the minute I walked through the door. Great selection of Jewels and gems and competitive prices. I would definitely recommend this Helzberg!"

"My husband and I went to the Norridge location to drop our rings off for cleaning and was informed I needed new prongs on my ring. We have lifetime warranties on all rings. Unfortunately there was a issue because they are updating their systems . Which is a good thing. The gentlemen who took care of us spent lots of time with us to try to rectify the issue, very kind and apologetic. The issue was that the warranties didn't show because of Helzberg updating and I didn't have my paperwork . This associate and the manager fixed the issue and processed the inspection and repairs on the rings. I told them I would bring my receipts and paperwork in when I return. I was very impressed that the customer service they gave was above and beyond, took so much time with us. Showed concern and kindness for the consumer. There is no customer service no where anymore. Since coming to this location for many years we always had a wonderful experience with the staff. The manager and associate who took care of us were the best. This is what keeps us going to this location. The Managers name is Elina and the associate was Alex. These 2 are amazing and greatly appreciated all the time and kindness they gave us. Thank you Helzberg for your staff. Great quality on all items. Great staff, great location. Thank you"

"We love our rings and can't wait till we can put them on each others hands. We have waited 7 years for this moment. Prince from Ghana, and I from the States and Helzberg was the perfect fit. Alex treated us like we were special. Thank you, Alex. I highly recommend Helzberg Diamonds for your special occasion."

"I came in a few weeks ago to get a ring resized and possibly buy a new one. Alex did an amazing job at asking all the right questions and figuring out exactly what I needed help with. We had a thoughtful conversation, and he was super knowledgeable about the pieces we were looking at. Overall, he made my shopping experience super smooth, and now I know exactly who to call if I need any further assistance:)"

"Brand new ring delivered Thursday 9/14 (evening) purchased online. Realized a stone was missing on 9/15. Went into the store ASAP on 9/16 as soon as it opened. The manager refused to assist. He said it is worn and it is a "he said, she said situation". Wanted to charge me to repair. The worst service. I absolutely do not recommend this location. I called customer service and am returning both pieces. I am not a first time customer. If you go have to vist this location, see Alex only. Update- I was contacted by the senior store manager. She was truly sorry for my experience. Her response felt genuine. I am changing the star rating from 1 to 4 and accepting the apology. Mistakes were made but hopefully it is a learning lesson and the next customer can have a better experience for it."