Esse Health Primary Care Partners

"They will no longer see me after i missed one appointment, no warning. It's annoying of course because it's inconvenient but im also relieved I can find a better office with better policies in place and availability for patients"

"This Health Care service was very disrespectful. They claimed that I No called No showed to my first appointment so I cannot make a new appointment now even after I called the morning of and sat on hold for 15 minutes even before I could cancel my appointment. They told me that if i didnt know the name of the person I talked to on the phone that i cancelled with- that they had to count me as a no call no show. This is rediculous way to treat new patients. After spending hours on the phone talking to clients on the phone how could they possibly expect me to remember the name of the lady I talked to a month ago. This campany is very unproffessional and disrespactful to new patients. I would look other places as they they think are too good for new patients even if you had a last minute emergency. Within 24 hours you cannot cancel but once you have had an appointment then its okay to cancel? Makes alot of sense to me. Policy this policy that whatever happened to custoemer service ? Apparently this company does not care about anything that is going on in their customers lifes for them to cut someone off before even getting the chance to see them."

"If I could give this establishment 0 stars I would. My husband just started a new job and has had to reschedule his appointment several times due to training and not having set hours yet. He’s been a patient for 10+ years and the doctor let him go today for rescheduling appointments and a truthful review here. The staff is rude and unprofessional. Not to mention I had to offer suggestions on medications to prescribe since they offered nothing. I don’t have a phd, but the PA said sounds good and prescribed what I suggested. Sad, because they used to be great!"

"Used to love this office but they seem to have forgotten that other illnesses exist besides COVID. They prevented my child from getting the medical treatment she NEEDED because of one symptom that aligned with COVID. Luckily I trusted my gut and took her to the urgent care. They confirmed what I knew she had and gave her the medicine she needed. Too bad it took half a day to get in the urgent care. If the doctor’s office would have listened to me, she could have been feeling better hours ago. Nobody likes to see their child suffer. Obviously this office isn’t looking out for the best interest of their patients anymore."

"Love,love,love this entire office. Staff is fantastic and understanding and always willing to help. I have nothing but the best to say about the entire team. Dr Dana Galbraith is my primary doctor and actually listens to her patients and will do anything to ease her patients mind and get to the root of the problem instead of just filling prescriptions and getting you out of her office. Since it's a family practice my entire family is seen here so I guess I trust them with my most priced possessions. Highly recommended!!!"