The UPS Store 2977 State Highway K, O'Fallon, MO 63368

"The service is great! The staff is friendly, knowledgeable and fast. Even if there is a line, there is never a long wait."

"Love this store. The staff is very friendly. They have the best customer service, which you rarely see these days. Thanks guys for being awesome!!!!"

"If you need to get your fingerprinting done for employment do not go here under any circumstance. They don't know how to work the machine"

"I always use this store because the staff is friendly and knowledgeable but today I was very disappointed. I went to do my Amazon return I get there and I am having trouble finding the bar code so I ask the girl if she could help me since I did not bring my glasses in and I get a blank stare so I ask again and she says I need your bar code. I responded I know but I can’t find it like normal. So finally she looks at my phone and tells me what link to push. I get the code and turn it to her so she can scan it. She says I can’t scan that. Why not? We don’t scan those? I always bring my packages here and I have never had a problem. Well we can’t scan that. Again why? You need a label. I have never needed a label before. Well this time you need a label. Is this a change no. Then why do I need it if I have never needed it? Another girl responds that is not an Amazon return. Yes it is. No it’s not so you need a label. Again it’s an Amazon return I always walk I. They scan my phone and leave why do I now need a label. Again a new girl well that is not Amazon it’s a seller through Amazon and you have to print a label or it has batteries so you need a label. Why couldn’t they have just said I’m sorry that is not a direct purchase from Amazon so we need a label to send it back at the beginning. No offer to help no well we can print it for you but it will be $$. They acted like I had 2 heads and spoke a different language. I have never been frustrated with the employees in the past but today was horrible. I don’t know everything they know and a little bit of guidance and help would have made the situation so much better."

"I had good experience to send package through this UPS store. No lines, fast service. I forgot to print label, representative helped me with that, so we resolve this quickly. Good location, definitely will come back here again."