Frontier Services Group

"This company is so amazing. If you ever have a water disaster, (that's my only experience) this is the company to call! I chose this company by screaming(I was panicking) into my phone for the best company for water disasters. Frontier Services name popped up. I did not look to see the reviews or how many stars they had. I just called the number. From my first call, late night November 9. 2023, until today, January 16, 2024, Frontier has been such a blessing and beyond amazing. It started with the dispatch person to Omar and him showing up,(it seemed instantaneously), to his dry out team, and the team taking out floors and walls, to David the Adjuster working with my insurance company, Allstate (that was painful to be part of as the insurance company did not want to pay for hardly anything) to Nicholas and Milka and their pack out team(going lovingly through my items and saving as much as they could and placing it all in two pods) to today. Now the main part is getting ready to begin as Palay, Project Mgr. starts putting my house back together better than it was. I have every confidence that his team will be as good as or better than the other teams, based on what the other teams have done so far. I normally don't write reviews, but I had to tell someone about this company! I will continue to update this post as the job moves toward completion. Thanks Kelly for getting me the information I needed and forwarding all those pictures of the contents in my home. I don't ever want to go through this situation again, but if do, Frontier will be the company I call. originally posted 1-16-24"

"My insurance company hire them for Water damage-related cleanup & repair, Water damage-related mold removal if necessary. Their response amounts to pure unprofessionalism. I haven't heard anything from them. I have been made to suffer with no remediation since they've been hired on Monday, 4 days ago. They unilaterally decided that they were not going to come and follow through with the job that they were assigned to do and would be paid to do. It was my insurance company that hired them not me. They decide that it would be best to go back to the insurance company and confirm that they actually wanted to hire them for this job. I would never hire these people ever after my experience and I would suggest no one else hire them, if they have a choice. It is disgusting that they are so dismissive. The other reviews give fair warning. I've heard from nobody here since the day they told me they want to double check with my insurance company who hired them. In the meantime, my construction team has been on hold waiting and so is everyone else. I had to cancel my Thanksgiving plans to fly to California because of them and being in a holding pattern. The smell lingers and I can't even sleep in the area of the home where this is all occurring, as I wait for remediation. These people are shameful. Additionally, any comment by the company as it's commented below to other reviews about I'm sorry and this will never happen again is unacceptable. It shouldn't happen again because this should be a once in a lifetime experience. I will update my review if my thoughts change but at this point I find it highly unlikely."

"We recently had a water damage in my home. Frontier services was asked to do the reconstruction work. My experience was nothing short of outstanding from the cost estimation through the end of the project. Brian, the reconstruction manager, demonstrated superb professionalism and he was deeply knowledgeable about the work. Throughout the period, Brian was patient, attentive, and responded to all our enquiries with photos and videos about the progress. His customer-centric approach ensured that we felt informed and confident while we were away at the hotel. Anthony, who handled the cost estimating, was equally commendable. His expertise in project cost estimation was apparent as he ensured the interaction with insurance approval was seamless. He made sure to explain all the details and answer any question we had. If you are looking for a contractor to handle your home reconstruction/remodeling project, I would highly recommend Frontier Services Group. They go above and beyond to make sure their customers are satisfied and stress free."

"My RO leaked and the filter water collected under the floor and my downstairs ceiling drywall showed a little swelling. Omar came and did a through assessment and walked me through the best plan of action to remediate the water damage including preventative mold treatment. His team was on site within a couple of hours with all the required equip and they were efficient, quick, and cleaned up after. While the drying process was going on, someone came in the check every day on the status. I recommend their services."

"It was 1 am on Christmas eve morning, Houston was once again in a hard freeze and our mid-rise condominium building had a pipe break. Matt with Frontier Services Group agreed without hesitation to help with the water removal and immediately went to work gathering their team and equipment. The communication was outstanding, the professionalism of the team and the quality of the equipment made the emergency manageable for our residents. We experienced first-class service, and it was our first time to use their company...should we ever have another major loss, they will be the company we call upon!"