Texas Express Plumbing Inc

"We were nearly killed by one of their vans outside Cypress! Why road rage when your company name is on the side of your van?"

"Great group of guys to work with!!"

"My experience with Texas Express Plumbing has left me deeply disappointed and concerned. As a homeowner new homeowner, I was required to use the services of Texas express plumbing in order to keep my warranty intact. I had expected a certain level of professionalism and ethical conduct. Unfortunately, this expectation was far from met. I contacted Texas Express plumbing to request a quotation for the installation of a water softener at my home, a service I believed I could trust given their history with the builder. Initially, they appeared cooperative and told me that the person visiting your home for a warranty issue will provide you the quote. The person who visited my home for a warranty work provided me a quote which also included quotes for my neighbors who were interested in similar services. Based on this, we proceeded with the installation on one of the houses. However, the real trouble began when we requested an invoice for the work carried out. To our dismay, it became apparent that the employee who performed the installation had acted independently and misrepresented the situation to us. This revelation was a severe breach of trust and ethical standards, raising concerns about the builder's choice of plumbing services. Even more disheartening was the fact that, upon reporting this issue to Texas Express plumbing management, we received no assistance in rectifying the matter. Instead, we were met with a refusal to install the water softener at our house. To compound matters, we discovered that the employee responsible for the deception is still employed by the company further eroding our trust. I have every supports of text messages, emails etc where we contacted the company and the employee. When I contacted the management telling showing them every support of our conversation, they rather than appreciating us, refused to provide us the services of installing the softener for which we had already incurred the cost by purchasing all the equipment based on their quotation. This experience has shattered my belief on the company and I am left with no choice but to caution others about this unethical behavior and the potential consequences of trusting Texas Express plumbing. If you value honesty, integrity, and ethical business practices, I strongly recommend considering alternative plumbing services. My experience with Texas Express Plumbing has been nothing short of a letdown, and I feel compelled to share my disappointment to prevent others from encountering a similar situation. I would highlight here the fact that their integrity is clearly doubtful as the person told me that I don't believe what conversation you had with the office representative unless it is recorded or in written form. I request everyone to have their conversation in writing or recorded on the phone. I plan to complain them on Texas State board of plumbing examiners as well as Business Bureau and would request anyone with similar experience to do the same. Thank you"

"Quick, on time, honest, professional & very reasonably priced. I can't say enough good things about Texas Express. They have come to my rescue several times now; always courteous & knowledgeable. Recently they replaced my hot water heater, and without charge they graciously fixed a running toilet while they waited for the water to heat! I highly recommend!"

"Their driver raced through our neighborhood at about 65 MPH - I contronter him about it and took pictures. There are other reviews here about unsafe driving - maybe these reviews will one day be mentioned in a lawsuit against the owner as proof of negligence since he obviously hasn't addressed it."