Big Blue Air Conditioning & Heating

"Due to a presence of mold at my registers, I contracted Big Blue to come clean my system and replace the duct work. In doing so, Ron advised that I needed to add some additional air intakes to allow my oversized unit to keep up and run more efficiently. He also removed one of two registers in the mater bedroom as he advised with his upgrades it wouldn't be needed. His crew came in and did a horrible job. They spent all day installing the ductwork. Upon leaving they left a mess in the attic, disturbed multiple recessed lighting in the ceiling throughout the house and none of the new ductwork was properly hung. After complaining, Ron came out, inspected and agreed that the work was sub-par and admitted he had contracted the work out to another crew. He sent another crew back out another day to rectify the issues. We had to deal with another full day of work disruption. Upon completion, the work was better, but the upgrades that I paid for (additional intakes and register removal) did nothing to improve the system actually made things worse. The house does not cool evenly throughout. The Master bedroom is significantly warmer than the rest of the house. No discounts for having to perform the work twice. While I am appreciative that he corrected the work, it was a hassle to deal with and I would not use again. Also, pricing wasn't overly competitive."

"Stay away from this business unless you want to give money away! Big Blue was sent to my home by my warranty company, they told them that I needed a new compressor which would cost $1,962.00. The warranty company denied the claim because Big Blue said that it was shorted out to the ground and that voided the warranty. I called a reputable Air Conditioner company who came out and the difference was this technician came with tools (volt ohm meter and AC Manifold Gauge) to check to find out exactly what the problem was. It was determined that only the capacitor and too much freon was in the system. Total cost for my bill from qualified technician was $150.00. In conclusion if you want to over pay and not get service, Big Blue Air Conditioning & Heating will give you exactly that."

"This company is both totally incompetent and also are complete scam artists. Big Blue was sent by my warranty company to repair my air conditioning system the week of August 31, 2020. Allegedly my blower motor was broken, approximately a $900 repair. I was quoted almost $1300 for a chemical clean, that was supposedly "required" in order for my warranty company to cover my repair. When I refused to pay $400 more for a cleaning than the entire cost of the repair, I was yelled at by the company's manager, Candace, over the phone because I was refusing the cleaning. She told me that she had never seen a repair covered when a customer refused the cleaning, and that she would have to postpone my appointment until the warranty company responded. I insisted I needed my appointment immediately. Candace called the warranty company right after our call and unsurprisingly, the warranty company refused to cover the repair and i had to pay $896 cash. Candace then refused to give me the photos that were supposedly submitted to my warranty company of how "dirty" my system was (I doubt there are any photos). Sometime in the 4 days after our blower motor was repaired, the system stopped working again and showed an error message. We contacted a local company recommended by acquaintances that we were told were trustworthy. As it turns out, our entire circuit board was now broken, which they stated was likely the problem in the first place. They also reviewed our invoice from Big Blue, stated that the quote for the "clean" was for parts of the system that the technician couldn't even access, but less see to be able to diagnose them as "dirty." Also, our AC unit did not need to be cleaned, and even if it did, it would cost about $250. Titan (our recommended company) then replaced the circuit board. Three days later, our system would come on but nothing would come out of the vents. Titan came back out and discovered that the blower motor installed by Big Blue was installed completely incorrectly, with brackets all wrong and the wires connected improperly so that the motor was pulling about 20 amps instead of 5 (thank goodness my husband immediately shut it off when it stopped working, or it would have blown our brand new circuit board). Also, Big Blue charged us for the top of the line motor, when they actually installed a cheap universal one. Big Blue not only failed to correct the problem with my unit, but mis-diagnosed it and cost me over $1500 in additional servicing and parts between the circuit board and blower motor to fix Big Blue's incompetence."

"I saw some poor reviews from home warranty owners and I will address that. But first: Candice is amazing. She knows a lot about HVAC and what she doesn't know she will find for you. She worked very hard fighting my home warranty for me, and I am so thankful for her. I decided to upgrade and replace the entire system, and they came through with the best price of 8 quotes I got. They threw in a nice smart thermostat as well. As for home warranties: make sure your unit is clean or they will be forced (by your home warranty) to do a cleaning before they even diagnose it, and they have to take pictures. This is not the fault of Big Blue, its your HW trying to deny you payment. My unit was clean so I didn't have to deal with that part. My HW was dragging their feet, and she spent hours, literally hours, day after day on the phone with them pushing them to make a decision. Finally, I paid out of pocket and will wait for them to refund me, but the service from Big Blue was very personal. They came back to check on me, and make sure it was good. I couldn't ask for more. Again, if you have a home warranty, cover your bases, clean your unit before you call! do regular maintenance on your house! If they send BB to your house, I am sure you will get a great level of service, and your warranty company will blame them. They will tell you "we are still waiting for the diagnosis" which is what they told me, after they sent me an email detailing the diagnosis. I caught them in a lie. It's not the first time my warranty lied to me about a vendor and I proved it to them by forwarding their own email back to them. You can trust Big Blue, but you can't trust your home warranty. Thank you Candice for working so hard with me on this, and I am very happy with my new system and the service."

"Big Blue came out and did our duct work and installed our new A/C. We got several bids and they were the lowest and reviews were good on home advisor. We went with them and they did the job in 2 days. Be cautious because they were on top of the job during but once it’s completed and you need something it’s impossible. Trying to get a new cover for our unit as it has dent and the job was done in April we are in July and nothing. Also getting a hold of someone is like pulling teeth."