Houston Door Check Repair Service

"Called them to fix a door. Met the owner on site, said he would come back later since he needed another guy to remove the door from the jamb. Never heard from THE OWNER again. Called, left message and texted him and he never got back to me. Regardless of whether or not he knew how to fix the door, he should have at least had the heart to call me back and tell me. I figured I was in good hands since he is the owner. Extremely disappointed, and would recommend looking elsewhere if you need help with a door issue."

"Initially very responsive and thorough. Shane could not have been any more nice and professional. I paid the steep trip fee and waited for the quote. After I followed up several times, they sent a quote in March. I accepted the quote and paid half for the deposit that they required. Again I followed up several times and was finally scheduled for April 20th. They notified me in the morning that they had the wrong parts. They said they would be out the next day or following Monday. I have followed up since then but have not heard back. I'm a few thousand dollars down and with no work to show for and little to no communication. I was hoping for a better outcome but I can't say that I would recommend them based off of my experience so far."

"Alec and his team are top notch and know their stuff. When the doors on our business were giving us trouble, scraping and closing too quickly, he diagnosed the problem within minutes and it solved it within an hour. The doors of the first experience. Our customers have as they enter our store so everything needs to be perfect. Alec made sure that was the case. We love our new door closures!"

"Requested quote for door repair / replacement while sending videos of issues. Tech requested an in-person visit to review issue. Website states free quotes but I received a $75 invoice for the visit. Then tech never arrived for appointment. *Update: Finally got a call after my appointment window that they had car trouble and then were double booked. Proper business practice is to communicate early, not after a customer has already waited over 2.5 hours."

"Requested an on site measurement and a quote for a single external door repair and installation during mid October. Alec (the manager/owner) was nice and timely. However after multiple calls it took nearly took weeks for me to receive measurements so that I could purchase the door from a local retailer. This was frustrating because I really needed the door repaired prior to going into delivery. To date, I have not received the promised quotes for the cost of installation despite my calls to Amy (I believe she is the only one that intakes calls) and emails. I really thought Houston Door Check was going to be a great vendor and timely as I've worked on projects before with other vendors in my profession and after reviewing the comments from others, I was confident. But I'm sadly disappointed. I only recieved the measurements in a generic emails body (nothing on official business header or as an attachment). I'm really big on customer service and communication. This was a great disappointment and not worth the payment for the measurements on site. I don't even know if the information was accurate because he didn't write anything down on paper or document on a tablet and it took 2 weeks to receive. I still don't have a door or a quote. It is amazing how they will call and call you to get the business, but don't take the same energy to complete the service being requested."