Sears Appliance Repair

"The technicians on both visits were great. Sears process of having parts shipped rather than carried on truck really adds a l9t of time to have items repaired."

"Although all of the technicians who came out, I think it was a total of 5, were super nice and respectful, I didn’t enjoy having multiple apportionments for the same issue. My ice maker stopped working on my Whirlpool refrigerator and the first technician said it would need to be replaced. The part was supposed to be shipped to me directly but did not arrive until the very last technician came by, number 5. Appointments were rescheduled without my knowledge with extremely long windows, 7/8a-4-5p. So techs showed up early, other late or after hours. Technicians said they were told the replacement item shipped and was there to replace it but I didn’t receive it until the last appointment"

"I had to call Sears 3 times over the course of 1 year because after they fixed my fridge once, it broke 2 more times. However each time the repairman figured out what was causing the error & also showed me what to do if the same situation happens again. Needless to say, I'm going to keep my ice maker off for a bit but at least they get the job done despite how much time & money it costs. Also get a warranty the second you notice something breaks more than once. It's a lot cheaper & easier than having to pay hundreds of dollars per visit (even if nothing is/can be repaired.)"

"Honest. Easy to talk to. Came out on a Hard Freeze day. James was excellent and explained every aspect of the job. Very impressed and highly recommended"

"The technician is the most knowledgeable one we have had from any company ever. He was straight to the point and was able to diagnose the issue we had with the fridge. We had a tech from another company before Sears and was not able to let us know what the issue was."