Betancourt Plumbing

"Betancourt Plumbing took care of a whole check list of problems I had on a renovation project I had in Universal City. They were professional, efficient, and provided quality service and products. Stephanie, part owner of the company, made sure to make my project was a top priority when it came to crunch time and making sure we closed on time. I couldn't be more grateful to have her and the company on my team. No other company compares to them because of their integrity and how much they actually care. I highly recommend you call them for any project, Large or small. Thank you betancourt plumbing!"

"If I could have given this place 10 stars I would have. Extremely friendly office staff, and an efficient and professional, kind plumber. My plumber was quick, explained the process, showed me the work, and ensured I was satisfied before he left. I’ve had to use plumbers in the past and was so worried that it would take a huge chunk of money and I did not experience that with this business. The cost of my service was much less than anticipated. I was pleasantly surprised. Overall, for great customer service, talented and professional plumbers, super fair cost, this is a plumbing company I’d highly highly recommend. You won’t be disappointed. They’ve got a customer for life in me. Everyone I’ve referred to them has had the exact same experience."

"I have hired Betancourt Plumbing for many repairs throughout the years and have been very satisfied with their work. Professional team and always on time."

"Betancourt Plumbing had done good work for my family the past two experiences. This following experience was unprofessional and has me feeling unsure if I'll use them in the future. I first contacted Betancourt plumbing Dec 14th, 10:15 AM to come out and diagnose a leaking cold water pipe under the house. I was told by the receptionist that a technician would be there within an hour or two, and that I was second in line. That was not true. I called again, same day at 4:31 PM and was told a technician would be here within the hour. That also was not true. The technician arrived at 5:20 PM, and didn't introduce himself. (I was later told his name while speaking with the receptionist). He assessed the leak, called his supervisor, described the situation, and was given a $480 estimation. During the call to his supervisor, while speaking in Spanish, he describes me as a child, despite me being a 29 year old 6'5 man. This didnt bother me at the time, but after being forgotten and having the estimation raised by $205, I can't help but feel I was taken advantage of. I agreed and he told me that he and another guy would come out the next morning and that I would be first or second in line. Come next morning and they are a no show. It's 12:15 PM and I call the receptionist. I'm told there's no history of that order being placed, - check Angie's List for another review; this is not their first time receiving this complaint - nor that estimation of $480 for the work. The receptionist put me on hold to contact the guy I had spoken to. She comes back to me and re-iterates the work order, the same one I was told yesterday - that apparently wasn't put into their systems - and also tells me that the estimate of $480 I was told is untrue despite there being no change and that the actual price is $685. I agreed despite at this point feeling patronized, taken advantage of and feeling drained at the situation, having not showered in 2 days due to the leak. It's 12:44 PM (my 4th phone call of the hour with the receptionist) and I'm told two different technicians will arrive shortly, and they did, at 1:02 PM and got straight to work, finished at 3:55 and presumably did a good job. My issues stem with the unprofessional first plumber, along with the sudden change of estimate, despite no changes occurring. The receptionist, and plumbers two and three did their jobs and were professional."

"Initially came out for a clogged drain, but turned out the whole sewer line needed to be replaced. The excavators dug a perfect trench and didn't nick any of the sprinkler system lines. The work was done right. Good communication. Technicians arrived on time. Pipe passed inspection with flying colors! Great experience and will definitely recommend to friends and family."