Banfield Pet Hospital

"Took my dog in for shots she got sick the next day and they wouldn’t see her set a appointment for 10+ days later my dog died that night only for them to send us a letter saying we owe them $300 because we only canceled “the wellness plan “ online the whole plan is a joke it covers nothing don’t take your pets here"

"I have a Banfield Wellness Plan for my dog Wolf Combs. Called them today to try to get a refill on his emergency medications for his seizures because he’s having active seizures. Called them around 2:30 pm today and was going back and forth with the receptionist until about 4 pm. She said the medication was in stock and that she would ask Dr. Lovelace to fill it today since he’s having active seizures. She put me on a 20 minute hold. I called back and spoke with the manager Lindsay Marrow who is a liar. She told me she would ask Dr. Lovelace but she didn’t ask him anything because she responded to me in less than 5 seconds that he said no. I told her I wanted to speak with Dr. Lovelace and she told me no. I then said I wanted to speak with a manager and she said she was the manager. We went over there to ask to speak with Dr. Lovelace and she called the police saying we were violent, which was another lie. She then lied and said the medication wasn’t even in stock, when the other lady had already verified it was in stock. This place cares nothing for animals. Also, this isn’t this first issue. The health plan allows unlimited visits, but every time I call they don’t have an appointment available for 3-4 months. SCAM."

"Best there is. I've been going using Banfield for 20+ years and they're always amazing. Get the pet insurance plan and you can not go wrong. ***Disclaimer: photo added for cuteness. However, he did just get a teeth cleaning under his insurance plan. When is the last time you did that, human? And yes the plan can cover dental as well..."

"We loved Dr. Katz, but she left. We love Sookie's new Vet, but he is leaving. Well, others are not leaving, like the reception desk and technicians who have been just as responsive to Sookie's needs, and helped to keep Sookie healthy and happy. The technician is careful of her throat because she is a small dog, and wraps the Banfield leash under her legs around her middle as we request. They do not mind carrying her, while cradling and reassuring her. They treat her as a member of the family, because she is family. They have been COVID-19 aware, and take preventative measures to keep us safe. We love the insurance plan, where we get free visits, vaccinations, and discounted services. The only problem is they are so short on staff and appointments, we have to take Sookie to other vets, even though we pay for the Wellness plan."