UrgentVet - Katy

"Today, Angel assisted us, and I am truly grateful for her professional and courteous attention. Despite receiving unfortunate news about our beloved Rocco from the vet, Angel's sweet, compassionate, and detailed approach made the experience more bearable. She was informative as a technician, and her kindness did not go unnoticed."

"I had never heard of a fear-free clinic! Having a reactive dog, taking my boy to the vet can be a very nerve-wracking experience. Despite working with a renowned Behaviorist, my dog still has big feelings and especially so when he is hurting. I called the staff a day before to tell them about my reactive dog. They were pleasant, willing to answer, and welcoming. The visit day, I can tell they deeply cared. Their rooms and entryway are designed to shuttle you into a room asap. (Some vet ERs have open areas, but never understood how seeing other dogs in pain could possibly be reassuring). They were gentle and allowed my boyfriend and I to handle our dog, using positions we had worked on with our behaviorist for vet examinations. It takes a team for reactive dogs, and they very much worked with us. They took their time so as to make the experience as less stressful for my good boy as possible. I am incredibly thankful for their patience and kindness. The vet explained everything so clearly, her thought process, her suggestions. The techs were wonderful. One tech mentioned having a reactive dog as well. It was comforting of her to share that. This idea of urgent care for pets is wonderful. It’s great to have a place to go to when your normal vet is closed. And honestly, I’ve been to VEG (ER) and Blue Pearl (ER). Hands down, this is the best. Of course, ER is necessary for certain situations (and they list so on the website). But for minor stuff that just can’t wait for primary care to open, I’m thankful to have this clinic in my corner."

"From the moment I walked in everyone was so polite and attentive. Very good with my dog Gracie and was genuinely concerned about her welfare. The whole experience was so great. Would definitely recommend."

"Hi first of all i would highly recommend this office. I was in on 12/10/2023 around 4. I went in on an emergency basis for my 17 year old dog. I’m new to Houston and didn’t know where to go so I took a chance here. I had to put my dog down who was like my child. The experience was so peaceful. The nurse or vet tech was so so sweet in making me feel comfortable. And then the doctor was just the same. I wish they were available for regular vet visits that’s how good they were. These women were angels in a really difficult time. I forgot there names but I highly recommend this place for any emergencies you might have. The owners should recognize and appreciate these employees because these kinds of people will keep your business going. Amazing staff and nice clean facilities. The room for putting your dog down was so nice and calming if you need to make the decision this is a great place to do it. Look at my dog she was smiling the whole time at peace on her last day of life. Update almost a week later the office sent me this beautiful card."

"I want to extend a very sincere thank you from my family to UrgentVet Katy. Our 15 year old girl Mylie passed away at our home on a Friday night. Her regular vet was closed and we’d never been here before. I found them on Google and called. From the moment I explained what had happened I was treated with kindness and respect that was sincere and anything but clinical. Everything related to cremation was done over the phone and set up before I got there. When I arrived, Mylie was taken respectfully and treated with the dignity she deserved. The staff was very kind and professional at the same time. When her remains arrived, it was packaged an exceptionally respectful way and one of the techs took the urn and the paw print out of the packaging to show me everything was present and accounted for. We got a hand written letter about a week later in the mail that included another set of her paw prints. If you’re looking for a place to handle your sudden loss, please go here. I have no doubt based on how they handled our girl in death that they are every bit as caring and professional for urgent medical issues. Again, thank you for how you handled our girl. Your compassion helped make a difficult situation easier."