Walgreens

"I changed insurance within the last 6 months and I had to switch from cvs to Walgreens which are right across the street from each other. I thought the cvs staff was nice enough but after encountering the Walgreens staff, the cvs staff seem to be saints by comparison. The staff here at Walgreens is always annoyed/impatient or rude and unhelpful. I feel like an inconvenience rather than a customer. I just got off the phone with them again and after pretty much the same rudeness multiple times, I have decided to take my business to another company altogether."

"Pharmacy: I drive past at least 4 different Walgreens locations on my way to this one. The pharmacy staff/ tech / pharmacist are so kind and friendly - I tried two other Walgreens prior to this one and almost went to CVS. So glad I gave this one a chance!"

"I recently visited this Walgreens location with the intention of getting a flu shot for my son. Upon entering, I noticed the store was surprisingly quiet, with no other customers in sight and the employees seemingly disengaged. Expecting a quick and easy process given the emptiness of the store, I inquired about getting a flu shot without an appointment. To my dismay, the staff informed me, rather curtly, that appointments were mandatory for vaccinations. I hoped for some assistance in scheduling an appointment then and there, considering the lack of customer traffic and the available staff. Unfortunately, my request was met with indifference, and the employees did not offer any help. Left to my own devices, I found available appointment slots through a quick online search. However, the initial interaction had already dampened my enthusiasm. In light of this experience, I've decided to take my business elsewhere in the future. While I understand the need for appointments, a little more customer service and willingness to assist could have made a significant difference, especially in a visibly quiet store."

"This used to be my favorite pharmacy. But, I’m switching over to CVS. I called the pharmacy to see if my medication was ready for pick-up. There is a new 3 step process- customer service at a call center picks up, gets your information, then switches you to a “pharmacist”, which is another call center, who then will transfer you to your local Walgreens. However, the second customer service agent is incredibly rude. And, their new store set up is awful. On to better places"

"My sister went to Walgreens at: Bulverde Rd. & Evans and got a cream for Atopic dermatitis (eczema) is a condition that makes your skin red and itchy. Also bought the Cicatricure for some pimples at her forehead."